Upgrading via internet
 

Does anybody know how long it takes for your package to update after upgrading via the website?

I added TNT sports this morning. I received an email saying my new monthly price, but the channels are still unavailable a couple of hours later. I have restarted the Tivo Box twice.

Interestingly, it lets me add the channels to my package again online if I try and upgrade.

Thanks

Re: upgrading via internet
 

I use the stb app to change packages and has always been active within five minutes.
Telephone call to CS and active before the call ends.
Only time I did anything online and it was days.

Re: upgrading via internet
 

Thanks, I phoned them up in the end after it wasn't appearing. First call cut me off in the middle of taking my pass code. Second call - the recorded message repeatedly asked me to change services online so I had to wait to be connected to a call centre.

I explained the situation and the lady on the phone said they had no record of me ordering TNT sports online, despite the fact I had received an email confirming my order 3 hours earlier. She switched it on and it's finally worked.

Lesson learned: Don't do things the quick modern way. Phone up

Re: upgrading via internet
 

I have got the impression before that ordering online just sets up a request which somebody will activate later - maybe not weekends.

Re: upgrading via internet
 

I found it best to use their chat facility. Works for me, and I have everything in writing, which I like.

I don’t understand why some of Virgin’s systems work so well and others so badly.

Glad to see you got your channels in the end!

Re: upgrading via internet
 

Regrades/add ons requests made over the phone are usually actioned straight away.

Any other method generally takes at least 3 days, and can at times take up to 14 days depending upon workloads and stafffing levels as they are manually completed by a back office team.

Re: upgrading via internet
 

Good grief