Cable Forum - Cancel my Auto renewal of Malware

Cable Forum (https://www.cableforum.uk/board/index.php)

- Security & Virus Discussion (https://www.cableforum.uk/board/forumdisplay.php?f=38)

- - Cancel my Auto renewal of Malware (https://www.cableforum.uk/board/showthread.php?t=33712544)

Cancel my Auto renewal of Malware

Cancel my Auto renewal of Malware but their system will not allow me to cancel auto renewal

Re: Cancel my Auto renewal of Malware

Do you mean the Malwarebytes software package?

If so, is this the process you are attempting?

https://support.malwarebytes.com/hc/...s-subscription

Quote:

In My Account, you can check the auto-renewal status of your Malwarebytes subscription and turn it on or off. When auto-renewal is enabled, the payment method on file is charged automatically at the end of the term to keep your subscription active. To cancel your subscription, disable the auto-renewal feature, the subscription remains active and valid until the expiration date.

Log in to My Account.
Click the Billing tab.
Under Payment methods, navigate to the Auto-renew toggle for the applicable subscription:
Toggle on (blue) to turn On auto-renewal.
Toggle off (grey) to turn Off auto-renewal.
Click Turn off in the Turn off Auto-renew? window.
In the What made you decide to turn off Auto-renew? window, you are prompted to select a reason for cancelling auto-renewal. Select the reason and click Turn off.
You'll receive a confirmation email after you change the auto-renewal status of your subscription.

If that doesn’t work, just cancel your Direct Debit with them (which you should do anyway).

Re: Cancel my Auto renewal of Malware

An autorenewal with a credit card is not quite as simple as cancelling a DD, which is why I never touch them, but your bank should be able to do it on request if you get nowhere with the company.

Re: Cancel my Auto renewal of Malware

Quote:

Originally Posted by Mr K (Post 36171730)

An autorenewal with a credit card is not quite as simple as cancelling a DD, which is why I never touch them, but your bank should be able to do it on request if you get nowhere with the company.

The card issuer can cancel it

https://www.citizensadvice.org.uk/de...%20own%20merit.

I would do it in writing recorded delivery or email so they can not argue and have to pay you back if they allow payment