VM can't seem to get my contract right!
 

Just posted this in VM community chat, not really sure if anyone from VM would see it here, but to say I'm a bit peed off would be an understatement.

https://community.virginmedia.com/t5...5337432#M52779

Re: VM can't seem to get my contract right!
 

VM staff normally respond within a day or two. They should be able to look in to the issue. I've generally found them to be quite helpful on there (although it can take a while if you're back and forth with questions and answers to the questions).

Re: VM can't seem to get my contract right!
 

I figured it was worth a short seeing as the phone support were woeful.

Re: VM can't seem to get my contract right!
 

Which team did you use to change the package? I would try the thinking of leaving us team when they open up again in the morning they're always the best I have found.

The others can be useless.

Re: VM can't seem to get my contract right!
 

It was done, I had the email with the change of package and everything.

Hell, even their systems say that I changed in Jan 23

The only thing is. It hasn't.

Re: VM can't seem to get my contract right!
 

I have a resolution!

not through Cs or even Retentions (although I did get a cracking new deal from them)
I got resolution through VM forums from a VM staff member there.
Kinda hard to figure Vm's adamant refusal to credit me back the money they overcharged me, but persistence paid off.

Re: VM can't seem to get my contract right!
 

Might be an idea to let others on the VM forum know the mods sorted it out for you.