RIAS and Time to home to renew my insurance
 

I have insurance with RIAS and to renew it I had t call them but they expected me to be put on hold for over 40 minutes which totally unexceptable

Re: RIAS and Time to home to renew my insurance
 

Terrible.

My rule is to avoid Mondays and lunchtimes with call centres. Normally first thing is best.

Re: RIAS and Time to home to renew my insurance
 

Good point

Re: RIAS and Time to home to renew my insurance
 

Back in the NTL days if I had to face their call centre I’d get up extra early to make sure I was ready to phone in the moment they opened. It was the only way to avoid an hour-plus wait time.

Re: RIAS and Time to home to renew my insurance
 

Phoned them once for a quote , what a nightmare ! Really got engry when I declined his offer , f ing that l had wasted his time , hi it was no way near the best value for money . Glad you were happy with them. But that wait is crazy ,find one that you can set up on line :erm:

Re: RIAS and Time to home to renew my insurance
 

Get an online quote, and move provider. I do that almost every year.