Cable Forum - General Catch22

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- - General : Catch22 (https://www.cableforum.uk/board/showthread.php?t=33710856)

Hi All,

Newbie here.

Not sure if this is the correct forum but here goes...

The email my bills etc. go to is my gmail account.

When trying to log onto VM account it wants the very old blueyonder email.

So the catch 22 is; I cannot access my BL account as I don't know the password. Ergo I cannot login to the VM account.

I have tried the online text talk to no avail and phoning and asking personally, which was an hour call with no progress.

Soooo how do I get VM to change over the account to be my billing email?

Cheers

Chris

Can you not use the forgot my password option on the email server for blue yonder account?

Quote:

Originally Posted by 1701-e (Post 36114333)

Can you not use the forgot my password option on the email server for blue yonder account?

https://www.virginmedia.com/help/bil...login-problems

Quote:

Forgot Virgin Media Password
To reset your Virgin Media password you'll need:

Your username
The answer to your security question
Your date of birth

If you can’t remember the answer to your security question, you can choose to skip this step and instead enter some details from your last bill.

To reset your password:

Head to the My Virgin Media log in page
Select Forgotten your password
Enter username
Select Continue, then follow the on screen instructions