Virgin Media O2 customer grief
 

I rang to renew my contract and was told that I couldn't renew my Oomph deal but could have Volt instead. It would cost £15/m more and I would get an O2 SIM and had to leave Virgin Mobile. When I told the representative that I didn't want O2 as there were issues with O2 masts in area (London SE10) I was told O2 was my only option. Now, I have an O2 mobile SIM and 3G download speeds, whereas with Virgin Mobile I had excellent coverage and downloads in excess of 40mb. I live in Greenwich, London - hardly a remote part of the country. My O2 experience so far has been a nightmare. I can't even log onto the MyO2 app on my phone - "something went wrong" it tells me. Calling Virgin I get a dismissive "call O2", I call O2 and the call drops after a few minutes. It's NTHell all over again.

I've also not seen anywhere near the promised 1Gb download speeds on my Superhub 4 - I'm seeing the same downloads I had on the Superhub 3.

I've been a NTL/Virgin Media customer since the 90s but my patience has been seriously tested in recent weeks. I am paying more for less. The TV service has lost channels (CNN, Disney, etc) and I have a diminished mobile service that isn't good enough to use as a personal hotspot if the broadband goes down again. I'm in the last few days of my 14-day cancellation option and I'm seriously tempted, but I won't be able to get another supplier to engage this side of Christmas so I'm stuffed. 18 more months of this and I will be an ex-customer. I'm told I'll have a break option when I'm forced (that word again) to adopt 360 boxes instead of the V6. The way I'm feeling right now, that's an option I'll be taking.

Re: Virgin Media O2 customer grief
 

Stupid question , more perhaps to experts that will no doubt reply later . If you hadn't renewed would you not have just stayed with what you had . When out of contract in the past my package had not changed ?

Re: Virgin Media O2 customer grief
 

I did mention a while back that elsewhere that any requested Oomph bundle changes (other than applying for Volt benefits as an existing O2 customer) would require a move to Volt for the new offers and services.

https://www.cableforum.uk/board/show...&postcount=447

Re: Virgin Media O2 customer grief
 

If only it was that simple. I signed up for Oomph at a rate of £95/m but after 18 months VM advised that my bill would increase to £139/m. I simply can't afford that so I rang them and was told that Oomph was actually no longer available but I could have Volt for £85/m. the only catch was that they said I have to take an O2 SIM at an additional £25/m.
But O2 is only 3G in Greenwich London SE10 where I live. O2's coverage map says it's 4G. Trust me, it isn't. And 5G on O2 isn't available either.
I've cancelled the O2 SIM.

---------- Post added at 17:32 ---------- Previous post was at 17:29 ----------

Ben - it's an absolute mess. I'm paying more for fewer channels, my broadband is nowhere near the promised 1Gb and I have an "unlimited" 3G mobile SIM with very limited last-decade speeds. O2 Customers Services are unreachable. VM staff must be pulling their hair out - I know this customer is!

Re: Virgin Media O2 customer grief
 

I'm sorry that it's not got to plan but going from Ultimate Oomph > Ultimate Volt shouldn't have changes your TV channels. They're the same for that.

The issue you have with Gig1 on the Hub 4 shouldn't have happened, but should be fixable if you stayed on it. There are no major issues with Gig1 anywhere as far as I know or the Hub 4 for receiving the Gig1 speeds.

As for the O2 SIM, I personally have never been with O2 so can't comment on that or why the coverage map doesn't line up to your real world experience.

Re: Virgin Media O2 customer grief
 

[QUOTE=BenMcr;36106696]I'm sorry that it's not got to plan but going from Ultimate Oomph > Ultimate Volt shouldn't have changes your TV channels. They're the same for that.

I was referring to the TV departures over my last 18 months.