Wanting Broadband, Taking Telephone?
 

I’m looking to sign up again for the 500M after not being a customer for around a year.

The best deal is Broadband & Phone, however I have no use for Phone,

Does having it activated on the line cause any increase in latency / jitter on the internet side of things?

I would have preferred a internet only line but it’s £62 vs £45 with phone.

Also,

Is there anyway I would be able to ask for a SH4 with a view to upgrade to 1Gb when available? Or is that strictly a no?

Re: Wanting Broadband, Taking Telephone?
 

The telephone line has no impact on the Broadband whatsoever. You could ask if they are offering an SH4.

Re: Wanting Broadband, Taking Telephone?
 

Ah ok, I was worried it would cause line interference.

And I will ask and see if it’s a possibility.

Re: Wanting Broadband, Taking Telephone?
 

The broadband is carried on the same co-axial cable as the TV service (Different frequency bands). The phone is on a separate twisted pair in the figure-of-eight cable.

Re: Wanting Broadband, Taking Telephone?
 

There is no way to currently request a Hub 4.
Not any more it isn't - all new Phone installs are via the sockets on the back of the Hub 3 or Hub 4.

Brand new installs don't even have the telco cable installed - only the coax.

Re: Wanting Broadband, Taking Telephone?
 

So the Hub deals with the Calls?

Again, extra work for the Hub, can you confirm that it doesn’t cause latency issues?

Re: Wanting Broadband, Taking Telephone?
 

The connection path for the phone is separate to the Virgin Fibre connection.

So although they're both IP based they don't interfere with one another.

Re: Wanting Broadband, Taking Telephone?
 

Isn't that what I said in the first place?