Cable Forum - General Pause tv and broadband payments?

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UnStable

28-05-2020 18:07

Pause tv and broadband payments?

I have been paying for a second Virgin package for my
daughter but she won’t be living at her property for the next 3 months and nobody else lives there. Can I pause the account for that time or is the only option to cancel and then sign up with them again later?

OLD BOY

28-05-2020 19:49

Re: Pause tv and broadband payments?

Quote:

Originally Posted by UnStable (Post 36037491)

I would cancel and re-sign. I don't think you can pause in these circumstances.

spiderplant

28-05-2020 20:19

Re: Pause tv and broadband payments?

You can pause your entire account for (I think) £5 a month. It's called the Time Out Package. Call Customer Services.

UnStable

29-05-2020 11:25

Re: Pause tv and broadband payments?

Quote:

Originally Posted by spiderplant (Post 36037527)

You can pause your entire account for (I think) £5 a month. It's called the Time Out Package. Call Customer Services.

cheers I'll give that a go :)

OLD BOY

02-06-2020 14:11

Re: Pause tv and broadband payments?

Quote:

Originally Posted by spiderplant (Post 36037527)

You can pause your entire account for (I think) £5 a month. It's called the Time Out Package. Call Customer Services.

Is there any advantage in doing that, spiderplant?

spiderplant

02-06-2020 14:33

Re: Pause tv and broadband payments?

Quote:

Originally Posted by OLD BOY (Post 36038049)

Is there any advantage in doing that, spiderplant?

If you temporarily left, you'd have to give a month's notice, and possibly also pay early disconnect fees. And then when you rejoined, you'd be back in a
new Minimum Period.

SnoopZ

02-06-2020 22:08

Re: Pause tv and broadband payments?

Quote:

Originally Posted by spiderplant (Post 36038054)

If you temporarily left, you'd have to give a month's notice, and possibly also pay early disconnect fees. And then when you rejoined, you'd be back in a
new Minimum Period.

Do you still have to wait at least 3 months before you can rejoin?

spiderplant

03-06-2020 09:34

Re: Pause tv and broadband payments?

Quote:

Originally Posted by SnoopZ (Post 36038121)

Do you still have to wait at least 3 months before you can rejoin?

Not as far as I'm aware. I don't see anything about this in the Ts&Cs.

Mad Max

04-06-2020 15:33

Re: Pause tv and broadband payments?

Are there any Virgin UK staff taking calls?

nashville

04-06-2020 15:36

Re: Pause tv and broadband payments?

Quote:

Originally Posted by Mad Max (Post 36038314)

Are there any Virgin UK staff taking calls?

Virgin are taking calls ,if you wait in the queue.

Mad Max

04-06-2020 15:37

Re: Pause tv and broadband payments?

Quote:

Originally Posted by nashville (Post 36038315)

Virgin are taking calls ,if you wait in the queue.

Cheers...:)

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