Cable Forum - Ofcom brings fairer pricing for vulnerable and out of contract customers

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Brunel

25-09-2019 23:13

Ofcom brings fairer pricing for vulnerable and out of contract customers

https://www.thinkbroadband.com/news/...ract-customers

Could this be the end of having to ring for a better deal?

daveeb

26-09-2019 10:55

Re: Ofcom brings fairer pricing for vulnerable and out of contract customers

Quote:

Originally Posted by Brunel (Post 36011780)

https://www.thinkbroadband.com/news/...ract-customers

Could this be the end of having to ring for a better deal?

I Guess if it's made compulsory then VM will be dragged kicking and screaming into line. Otherwise I won't hold my breath.

Taf	26-09-2019 11:23

Re: Ofcom brings fairer pricing for vulnerable and out of contract customers

It may only affect those on the lowest tier from what I understood.

BenMcr

26-09-2019 16:12

Re: Ofcom brings fairer pricing for vulnerable and out of contract customers

Quote:

Originally Posted by daveeb (Post 36011812)

I Guess if it's made compulsory then VM will be dragged kicking and screaming into line. Otherwise I won't hold my breath.

It's voluntary but if OFCOM say Virgin Media have signed up, then they have.

https://www.theregister.co.uk/2019/0...fairer_prices/

Quote:

"As a result of our review," Ofcom said, "a number of ISPs have made a range of commitments to provide access to fairer pricing. The measures are voluntary, as existing laws do not allow Ofcom to cap prices in general."

pip08456

26-09-2019 17:33

Re: Ofcom brings fairer pricing for vulnerable and out of contract customers

Quote:

Originally Posted by Taf (Post 36011816)

It may only affect those on the lowest tier from what I understood.

If they were on a higher tier then they couldn't really be described as "vulnerable".

spiderplant

26-09-2019 17:53

Re: Ofcom brings fairer pricing for vulnerable and out of contract customers

Quote:

Originally Posted by pip08456 (Post 36011839)

If they were on a higher tier then they couldn't really be described as "vulnerable".

People can become vulnerable at any time, regardless of what services they have.

https://www.virginmedia.com/corporat...able-customers
https://www.virginmedia.com/corporat...ability-policy

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