What does a V401 code signify?
 

I have a wi-fi connection and have used the ability to watch programmes from my second V6 without problems for over a year now.

Suddenly, I have started experiencing problems in playing back programmes from my second box using the connection between the two. I am getting a V401 code. Can someone tell me what this is, please?

I don't know if it is significant, but I am also getting pixellation on one or two channels I tend not to use - in particular Gold HD. Is it possible that a signal problem could be the common reason for both of these faults?

Re: What does a V401 code signify?
 

It is usually that one has lost sight to the other.

2-3 times, but over years, I have had to switch off all TiVo and the router - then power the router back up. Once the routher is fully active power up the stbs.

Re: What does a V401 code signify?
 

V401 means the connection between the boxes isn't fast enough. Start by rebooting your SuperHub. If that doesn't resolve it, you'll have to work on improving the Wi-Fi signal strength by moving stuff (or better still, used wired connections)

This isn't related to pixellation on channels. That's a signal problem on the co-ax cable. Make sure the connectors are tight. You'll have to book a tech visit if it still happens.

Re: What does a V401 code signify?
 

If you are using WiFi it is worth checking the channels in use with a signal meter.
I've had issues before where the neighbour has latched onto the same channel and is swamping by wifi.
Neighbouring BT routers seem to look to see which channels are in use and then pick the one you are using. :-)

Re: What does a V401 code signify?
 

Nah, ditch that carp, use a raspberry pie and stream what you want to.

Re: What does a V401 code signify?
 

Thank you for your guidance, everyone! I think it was a temporary problem, albeit the failure to connect with the second box had occurred for two nights running. So far, it has been ok today.

I re-booted my superhub and all other equipment earlier, so I knew that wouldn't fix it.

Hopefully, it is sorted now, all by itself!

Re: What does a V401 code signify?
 

UPDATE: The problem had not gone away. I was reluctant to phone VM in case they changed my box and lost all my recordings.

I don't know why I didn't notice before but a connection to a little black box was not properly screwed in. So I tightened it, and the problem was solved!

Re: What does a V401 code signify?
 

What sort of little black box?

Re: What does a V401 code signify?
 

It is a little Wolsey box with two white cables going into it.

Re: What does a V401 code signify?
 

I'm pretty sure that isn't relevant to the V401 error. V401 means the connection from one V6 to the other via your SuperHub isn't fast enough - and that connection doesn't go over any coaxial cables.

However a loose coax connection may well cause pixellation

Re: What does a V401 code signify?
 

I think there were two separate issues going on at the time, SP. Anyway, all seems to be fine now, apart from last night when I could not load up Amazon from the V6. Maybe I need to re-boot!