Originally Posted by Doz007 (Post 35973323)

I've been having sound issues for over a week on the BT Sport 4K channel. Everyone sounds like a high pitched, comedy chipmunk. I've reset the V6 box twice with no change and everything sounds fine on all other channels.

Is this a well known problem or something unique to my set up? :confused:

Originally Posted by Doz007 (Post 35973323)

I've been having sound issues for over a week on the BT Sport 4K channel. Everyone sounds like a high pitched, comedy chipmunk. I've reset the V6 box twice with no change and everything sounds fine on all other channels.

Is this a well known problem or something unique to my set up? :confused:

Originally Posted by denphone (Post 35973325)

Do you get sound issues on any other channels Doz007?.

Originally Posted by Mad Max (Post 35973327)

Do you drink? ;):D

Originally Posted by Dave42 (Post 35973329)

nothing wrong with sound at all here

Originally Posted by Doz007 (Post 35973330)

No, everything sounds perfect on every other channel. It was fine previously on BT Sport UHD but I first noticed it on a Saturday game the other week and then again in the Champions League mid week.

---------- Post added at 17:55 ---------- Previous post was at 17:54 ----------



Not tonight :D:p:

Originally Posted by Dave42 (Post 35973335)

if you on dolby digital sound try change it to pcm setting just to see if that makes a difference

Originally Posted by Taf (Post 35973344)

Ultra Helium Definition.

Originally Posted by Doz007 (Post 35973345)

Hi Dave, yes that made all the difference in the world! Thank you for the suggestion. It's been set to Dolby Digital since it was installed and this problem has only started in the last couple of weeks. Very strange, but glad that I no longer have to choose between comedy audio and excellent picture quality :p:

---------- Post added at 18:43 ---------- Previous post was at 18:42 ----------



:D This is so accurate!! I just made a video during half time so you can see how bad it was :p:

https://youtu.be/ysoYH2OpyAk

Originally Posted by Doz007 (Post 35973345)

Hi Dave, yes that made all the difference in the world! Thank you for the suggestion. It's been set to Dolby Digital since it was installed and this problem has only started in the last couple of weeks. Very strange

Originally Posted by spiderplant (Post 35973348)

The software update that's currently rolling out enables Dolby Digital Plus. It seems your TV can't decode it properly. Check if a firmware update is available for your TV.