Mother in law cannot get a new deal.
 

Still on big kaunna deal from 2 years ago. Pays 80pound +.with extra box & 100 gb. Customer service idiot fobbed her off with 11pound of next bill for issues with phone and broadband. BT or sky will get a new customer as soon as i can arrange it.

Re: Mother in law cannot get a new deal.
 

Why not phone again if you were unfortunate enough to get a dunderhead first time round? Changing operator is quite a big change to inflict on someone unless they really want it..

Re: Mother in law cannot get a new deal.
 

Don't speak to the normal customer services, select the option for moving house or thinking of leaving. They are usually alot more helpful.

Re: Mother in law cannot get a new deal.
 

You could try calling VM on 0800 952 2277 this number is Virgin Media customer relations in whom I have always found to be most helpful tbh.