Cable Forum - 70M Fault Update

Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)

- - 70M : Fault Update (https://www.cableforum.uk/board/showthread.php?t=33703682)

a01020304

28-09-2016 00:40

Fault Update

Is there a way to check online the status of a fault?, been ongoing for 2 month now.
F004609725

Martin_D

28-09-2016 09:23

Re: Fault Update

You can ask on https://twitter.com/virginmedia or post on the community forum http://community.virginmedia.com/

raging bull

28-09-2016 14:06

Re: Fault Update

Currently a 2week wait for support reply though!

Kushan

28-09-2016 14:08

Re: Fault Update

That's why you're best phoning them and talking to someone.

a01020304

29-09-2016 08:40

Re: Fault Update

Quote:

Originally Posted by Kushan (Post 35860842)

That's why you're best phoning them and talking to someone.

I refuse to speak to someone in india who has no concept of english language or local knowlege, last time i spoke to someone they thought manchester was in london

Kabaal

29-09-2016 10:52

Re: Fault Update

Quote:

Originally Posted by a01020304 (Post 35861013)

I refuse to speak to someone in india who has no concept of english language or local knowlege, last time i spoke to someone they thought manchester was in london

Whenever i get fed up of speaking to the overseas call center i go through retentions, they can put you through directly to the English technical team. They never seem to mind doing it either.

Kushan

29-09-2016 14:01

Re: Fault Update

Quote:

Originally Posted by a01020304 (Post 35861013)

I refuse to speak to someone in india who has no concept of english language or local knowlege, last time i spoke to someone they thought manchester was in london

Well good for you, but you can't complain about how long it takes to get an answer, then. It's your call (literally and figuratively).

broadbandking

01-10-2016 13:08

Re: Fault Update

26/10 is the fix date showing

All times are GMT. The time now is 21:14.