Superhub2 losing 2ghz
 

Would anyone be able to help im currently having problems with my superhub2 it constantly loses the 2gh connection which is a pain as my children's pc plus tablets and my older firestick only have the option for this setting. I'm really trying not to have to phone virgin as it takes a day and age to get through and get things sorted. Any help is appreciated. Ps I have tried the reset

Re: Superhub2 losing 2ghz
 

Signals from other routers in the area could be interfering with yours, this is a known problem on the 2.4ghz band.
Search for the inSSIDer program, run it so you can see which channels are unused and then set your router to use that.

Re: Superhub2 losing 2ghz
 

That would be great if there were no other unused channels however nowadays that would be a rarity due to the sheer number of wireless connections and the 2.4GHz band being used by most.

Certainly try a channel with the least number of overlapping channels at or about the same strength.

Re: Superhub2 losing 2ghz
 

I should have said less busy, there aren't many Wi-Fi connections where I am.

Re: Superhub2 losing 2ghz
 

Just to clarify, is it ONLY things connecting via 2.4Ghz that are dropping, or are you seeing issues with 5Ghz and wired devices?

Diagnosing wireless issues is a nightmare, so I just want to be sure it's definitely definitely a wireless problem and not a connection problem.