New Home With Wiring In Place, Yet No Activation?
 

I've moved into a new home in November and the wires for BT/Sky Fibre & VM were in place,

However, I can sign up to BT & Sky Fibre right now but for some reason Virgin Media are saying the New Build Homes Team need to "activate" the service on the back-end so the sales agents can build an order?

Why does it take VM so much longer to do when BT had it done straight away?

What is a reasonable amount of time to wait before it will be ready?

Re: New Home With Wiring In Place, Yet No Activation?
 

It's not going to be longer than placing an order with BT for FTTC. Just means someone has to manually do the order as opposed to you doing it to the computer system directly.

Re: New Home With Wiring In Place, Yet No Activation?
 

BT and Sky Fibre are not compatible with VM. So maybe your address is non serve for cable.

Re: New Home With Wiring In Place, Yet No Activation?
 

I had this a couple of years ago with 120mbits. VM marketing guys did a press release saying it was specifically available in a handful of area (mine being one of them) yet when I rang up for it the first agent didn't know anything about it and the second one said it would be months before my area was ready. Luckily the name and email address of the VM person who did the press release was at the bottom of the article so I dropped her a very nice email and explained the problem and the next day she emailed me back and told me she had made some phone calls and if I ring up I will have no problems getting it. Sure enough I rang up and it went through straight away with no problems.

With it being a new build I imagine there is a team responsible for setting up your postcode on the VM system and assigning certain services/tiers to your postcode so when customer service look it up they can see you are in a VM enabled area and can get x, y and z.

Re: New Home With Wiring In Place, Yet No Activation?
 

That's exactly what happens,

I phone, they say yes you can get it as of course the wiring us there and the section built earlier have the services installed.

They say it needs to be activated or released on the system so I can order.

That's always as far as I get.

Re: New Home With Wiring In Place, Yet No Activation?
 

the problem you have got is that I don't know how you would find out the name/email of the person/department you need to talk to get it all sorted out. I don't think customer services will be much help because they'll have the attitude of "it gets done when it gets done".

See if this link works. It is the cable my street request form for VM. I haven't had a look at iy myself but if the options are there for postcode and then a box where you can type further details into hopefully those guys will be part of the team responsible for planning this kinds of work and will be in direct communication with the team who "activates" the postcodes once the physical work has been done. I would explain that you are in a newly cabled area and you need the system updating their end because you aren't getting anywhere with customer services and it is wasted revenue from VM's point of view.

Re: New Home With Wiring In Place, Yet No Activation?
 

I have done that, not got anywhere in 6 months :confused:

If i go online and choose my neighbors address, directly next door to me, I can proceed and order (they already have it).

But mine wont!

So frustrating...

The sales team just keep saying "if it's ever ready we can help you order" - same response every single time!!

It's definitely ready ��

Re: New Home With Wiring In Place, Yet No Activation?
 

have you tried this form?
http://store.virginmedia.com/whereyoulive/your-details

Re: New Home With Wiring In Place, Yet No Activation?
 

Link didn't work,

Seems like I can't even escalate this to anyone ...

Re: New Home With Wiring In Place, Yet No Activation?
 

They are "working their cotton socks off" to get the link sorted though.:D

Re: New Home With Wiring In Place, Yet No Activation?
 

put your postcode in then try entering your address manually. Your details should go through to the local office.