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Ken W 15-11-2015 11:30

No Internet connection problem
 
My friend has Virgin connection on his tablet which connect to the VM network is ok.

He has his SH2 set to router mode.

The problem is on his desktop pc which he has connected to his SH2 by Ethernet cable it is not connecting to the VM network.

He has swapped Ethernet cable over just to confirm the Ethernet cable is ok also and connected it to another Ethernet port on the SH2 to check the port is ok.

Any ideas anyone?

Ken

gba93 15-11-2015 11:47

Re: No Internet connection problem
 
Quote:

Originally Posted by Ken W (Post 35808039)
My friend has Virgin connection on his tablet which connect to the VM network is ok.

He has his SH2 set to router mode.

The problem is on his desktop pc which he has connected to his SH2 by Ethernet cable it is not connecting to the VM network.

He has swapped Ethernet cable over just to confirm the Ethernet cable is ok also and connected it to another Ethernet port on the SH2 to check the port is ok.

Any ideas anyone?

Ken

Had the same/similar problem yesterday - resolved it by rebooting my desktop - hope this helps.
John

Ken W 15-11-2015 11:55

Re: No Internet connection problem
 
Quote:

Originally Posted by gba93 (Post 35808041)
Had the same/similar problem yesterday - resolved it by rebooting my desktop - hope this helps.
John

Thanks,
I phoned my friend and he said he had rebooted his desktop several times without success.
Ken

gba93 15-11-2015 11:57

Re: No Internet connection problem
 
Quote:

Originally Posted by Ken W (Post 35808042)
Thanks,
I phoned my friend and he said he had rebooted his desktop several times without success.
Ken

Has he tried the network troubleshooter and, if so, what error(s) did he get?
John

dave6x 15-11-2015 12:48

Re: No Internet connection problem
 
Quote:

Originally Posted by Ken W (Post 35808039)
My friend has Virgin connection on his tablet which connect to the VM network is ok.

He has his SH2 set to router mode.

The problem is on his desktop pc which he has connected to his SH2 by Ethernet cable it is not connecting to the VM network.

He has swapped Ethernet cable over just to confirm the Ethernet cable is ok also and connected it to another Ethernet port on the SH2 to check the port is ok.

Any ideas anyone?

Ken

From his desktop PC can he see other devices on the network, e.g. his tablet?

When that happened on my last PC the Network Interface on the Motherboard had failed. Think the failure was probably related to a violent thunderstorm that night which shutdown the PC, I had no network connection when I restarted it! I could have installed a new NIC but instead used a spare USB wireless network adapter I had.


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