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-   -   New Rights For Web Users With Slow Broadband (https://www.cableforum.uk/board/showthread.php?t=33700918)

Martin_D 11-06-2015 03:38
New Rights For Web Users With Slow Broadband
 
Customers who receive unacceptable broadband speeds from internet service providers will be allowed to leave their contracts early, Ofcom will announce later today.

http://news.sky.com/story/1499960/ne...slow-broadband

qasdfdsaq 11-06-2015 05:46
Re: New Rights For Web Users With Slow Broadband
 
Except, when most alternative providers are going to be just as slow (on xDSL) it doesn't really help

ianch99 11-06-2015 08:50
Re: New Rights For Web Users With Slow Broadband
 
Do you know what they deem "unacceptable" is?

qasdfdsaq 11-06-2015 12:48
Re: New Rights For Web Users With Slow Broadband
 
http://www.bbc.co.uk/news/technology-33083056

Quote:
When a customer signs up to a deal, an ISP must give a range of speeds a customer can expect - for instance 20 to 40 megabits per second.

However, there is an additional measurement the companies refer to less often: the minimum guaranteed access line speed (MGALS).

This represents the fastest download speed delivered to the slowest 10% of customers on a similar service.

For example, there might be 10,000 homes based 4km (2.5 miles) away from the local telephone exchange.

If the fastest speed achieved by any of those in the 1,000 slowest properties was 7Mbps, that would represent the MGALS.

Until now, users could abandon their broadband contract without penalty within 90 days of its start if their home fell below the MGALS.

Under the revised code of practice, they can do so at any time, so long as they have given the provider a "reasonable" opportunity to fix the problem - for example a few weeks of time and access to their building.

ianch99 11-06-2015 13:09
Re: New Rights For Web Users With Slow Broadband
 
Quote:
Originally Posted by qasdfdsaq (Post 35782489)
Is an ISP obligated to publish the MGALS for your area/tier at particular time of day? Seems something that might be easily fudged

qasdfdsaq 11-06-2015 16:02
Re: New Rights For Web Users With Slow Broadband
 
Quote:
Originally Posted by ianch99 (Post 35782492)
Is an ISP obligated to publish the MGALS for your area/tier at particular time of day? Seems something that might be easily fudged
Not sure. The BBC page does state it may be a challenge for users to know if they're actually under the MGALS or not, but provides no explanation as to who even knows the figure let alone how a customer gets access to it.

Also not sure if it'll be based on national averages or that user's specific exchange. It's probably in the OFCOM paper somewhere but I've not had time to read it yet.

alanbjames 11-06-2015 17:30
Re: New Rights For Web Users With Slow Broadband
 
I wonder if my friend should do this on her so called upto 24mb ADSL2 with BT.

She gets around 0.6mb and BT have stated thats all her line is capable of even tho she has been as high as 14mb in the past.

martyh 11-06-2015 17:54
Re: New Rights For Web Users With Slow Broadband
 
Surely a provider (Sky for example) will have exactly the same speed as say Talk Talk because they both use the same lines ,the only option is a move to Virgin ,am I right or wrong in this assumption.

qasdfdsaq 11-06-2015 18:36
Re: New Rights For Web Users With Slow Broadband
 
Quote:
Originally Posted by martyh (Post 35782563)
Surely a provider (Sky for example) will have exactly the same speed as say Talk Talk because they both use the same lines ,the only option is a move to Virgin ,am I right or wrong in this assumption.
No.
Quote:
"If you switch and the new provider is using the same technology as the previous one, and the slow speeds are due to the line, then you may just carry on having the same issue."
There are quite a few areas where BT still run ADSL1 whereas other providers have ADSL2+ available. And then there's congestion and traffic shaping.

martyh 11-06-2015 18:41
Re: New Rights For Web Users With Slow Broadband
 
Quote:
Originally Posted by qasdfdsaq (Post 35782573)
No.

There are quite a few areas where BT still run ADSL1 whereas other providers have ADSL2+ available. And then there's congestion and traffic shaping.
Ah gotcha , thanks :tu:

Hom3r 14-06-2015 19:03
Re: New Rights For Web Users With Slow Broadband
 
I thought I was on 152Meg, but I get 169meg :D so no problems here.

alferret 27-06-2015 19:01
Re: New Rights For Web Users With Slow Broadband
 
We have spent the last 8 days on BT out in the backwoods of north Norfolk. At best we have achieved 0.72 down and 0.65 up but that's at 6am or midnight. Our average during normal waking hours has been 0.35 down and 0.45 up.
We took an Amazon fire TV box with us but only once did it lock onto the server and it streamed for about 30 seconds.
For the life of me I don't know how BT and other copper wire providers have the audacity to charge these subscribers full price for substandard speeds that I havn't seen since 98.
It's about time people are given the chance to leave their contracts due to poor "a hell of a lot less" than advertised speeds. Our host is paying £20 pm + line rental for this crap.

qasdfdsaq 29-06-2015 09:14
Re: New Rights For Web Users With Slow Broadband
 
Quote:
Originally Posted by alferret (Post 35785511)
It's about time people are given the chance to leave their contracts due to poor "a hell of a lot less" than advertised speeds. Our host is paying £20 pm + line rental for this crap.
And where exactly would you move to instead?


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