What is in the upgrade?
 

So, story starts late Feb when I noticed "reduced" quality of server from VM.

Backstory: Reason I called them out was the 3-9 times the router reset each day and in between time, the PC would lose connection for 5- 30sec - around 140times a day average.



Called up - got engineer booked and took off time to attend. Engineer came and replaced equaliser - said all was fine and departed

Still issues so called again - this time got the hub replaced.

Third time - engineer checks the infrastructure and physical connection (checked out fine btw)

Forth time - got the equaliser replaced

Fifth time - got the modem replaced with a brand new 2ac



What happens every time is I have to explain my position to the 1st line support, the engineers have never been briefed on what has happened previously, I have to take time off from work to do this and I am losing business to do this - but VM do not take responsibility.



The most recent "reason" for the issues is that ...wait for it ... they ARE PERFORMING AN UPGRADE!!!



So - what do I have now.

Proof via a speedtest (which they performed while verifying my claim) that my download which I buy at 50Mb/s is currently at UNDER 1Mb/s consistently even when the speedtest can complete.

My upload is twice as good as my download - and that is ridiculously low at just on 3Mb/s

The best part - it is due to be fixed mid to late JUNE !!!!

Frustrated is not the word for it - but the best part has just arrived...


A bill from VM for services rendered - for the full broadband cost!!!!:mad::mad::mad::mad::mad::mad:

What would you do in my situation?

Re: What is in the upgrade?
 

Either call 150, option 5 and then 3 to discuss about a reduction. Or if someone posts it, email the CEO outlining everything calmly and they will try to resolve it for you quicker.