New Contract 12 or 18 months?
 

I signed up for a new VM contract back in Nov 2014. I negotiated a deal through retentions which was supposedly a new 12 month contract. I even phoned customers service a few day later to check that the new contract was for 12 months and I was assured that the new contract was for 12 months.

Checking my latest bill I noticed that it states " Promotional offer(s) You're receiving a £10 loyalty discount if you change your package you may lose this discount which will end 07-JUN-16"

So does this mean that this contract is a 18 month contract and not a 12 month contract?

Re: New Contract 12 or 18 months?
 

I think it is an 18 month contract, relative got a similar deal last Summer which runs out December this year.

Re: New Contract 12 or 18 months?
 

You should have got a printed copy of the contract which would have included the term

Re: New Contract 12 or 18 months?
 

I have just checked the contract:

The top of the contract indicates that it is a 12 month contract. However, the loyalty discount information states a £10 per month for 18 months. So which is it?

https://www.anonimg.com/img/b6267bb6...880f865e92.jpg

Re: New Contract 12 or 18 months?
 

The contract is for 12 months but the loyalty discount continues for a further six months, VM hoping you dont cancel or renegotiate due to already getting a discount