Downgrade package
 

Hi,

I've just separated and she is staying in the house. We have agreed to downgrade the packages to a low level so any advice on what to do? The site does it seem to helpful. I've been a customer for 5 1/2 years and am out of contract.

Current package:
100mb BB
XL tv
1tb TiVo
M phone
Sports and movies
HD
Second v+ box

£117 month

My new requirements are:

Low tv package
Lowest broadband
No sports or movies
No hd
No phone (we have never even plugged one in)
Keep 2nd box


Any help appreciated to get this down easily.

Thanks in advance

Re: Downgrade package
 

Ring 150 from your VM phone and work through to the TV section

The lowest you can go is

BB 50 mbps

TV M (basically its the freeview channels)

Extra V+ Box

That comes to £42.15pm

Re: Downgrade package
 

There is not such a thing as no HD in any VM pack, as on the lowest pack you still get the Freeview HD channels on it!

Re: Downgrade package
 

Thanks - what's the number other than 150? I don't have a landline phone to call them through?

Also I realise there is no HD, but I pay the premium for the movies and sports in HD.

Thanks for your help

Damian

Re: Downgrade package
 

I think it is 0345 454 1111
from any phone

Lines are open
8am - midnight, 7 days a week

Re: Downgrade package
 

You actually get more, as Channel 5HD is still included on Virgin, but not on Freeview or Freesat.

Re: Downgrade package
 

150 also works on Virgin Mobile, if you have one.

Re: Downgrade package
 

Its 0345 454 1111 or you can chat to a member of the team online

https://help.virginmedia.com/system/...ctOptionHeader

On the link above click; TV, Change my package, chat online