Email (DNS) issue (ntlworld.com)
 

Had a strange problem today. I changed my routers dns settings yesterday and removed the only VM DNS server I had listed out of the three in my router. Many times I have had all 'none VM' dns servers.

Earlier today, after working for a while, my email clients stopped working for ntlworld.com email addresses and even logging in on-line resulted in a 'This webpage is not available message' when going to the email page. All password were correct.

Tonight the same issue existed and I called support. Other none VM email addresses worked OK, just VM failing. After a frustrating period with support I suddenly remembered my change yesterday and added the VM DNS again in my router and the problem went away. Can anyone throw any light on this? Is VM DNS now mandatory for email to work? I use superhub as modem only.

Re: Email DNS issue
 

VM definitely had DNS issues today, we got a buch of bouncebacks from e-mails sent to ntlworld.com addresses.

They seem to have stopped now.

Re: Email DNS issue
 

E-mail still down for me at 5:50am. Also google image is sluggish and is missing lots of results. Not sure if this is the same dns issue ?

Re: Email DNS issue
 

My @ntlworld.com email is also still down, both webmail and POP3.

Re: Email DNS issue
 

AAAA eh? Virgin messing about with their IPv6 settings?

Re: Email DNS issue
 

Ping fails to find pop or smtp ntlworld.com servers even if I add VM's DNS server to the allowed list. :confused:

Re: Email DNS issue
 

Looks like the records are missing. Perhaps Virgin is dropping the ntlworld domains and moving everyone over to virginmedia.com?

Re: Email DNS issue
 

Nice of them to give us the heads up if that's the case, pretty bad :(

I'm guessing all the homepage.ntlworld.com websites are down as well then! Such as this site's speedtest service

Re: Email DNS issue
 

Err yeah, that would be a good idea.

Don't pratt with peoples email addresses - the second rule of IT, (after the switch it off and on rule).

Re: Email DNS issue
 

My home pages at ntlworld.com have gone missing. :(

Re: Email DNS issue
 

homepage.ntlworld.com does seem to be down.

Of course, MyVM tells me I have no broadband problems ... D'you reckon anyone at VM has noticed there's a chunk missing?

Re: Email DNS issue
 

Glasgow G72 - 11am

By the looks of things browsing is about to go down too. Pages are barely loading and i'm seeing 24kbps to 194kbps at best on a 150mbps line on speedtests.

Can't even get to virgins server status page...

Re: Email DNS issue
 

Confirmation of problem

http://community.virginmedia.com/t5/...2447733#M70776

Re: Email DNS issue
 

Thanks for that, it is now flagged up as a fault no F003260197 on my Virgin Media service status page!

Re: Email DNS issue
 

Yeah i cannot access my NTL email either.