Disconnected December 2013 rejoining as new customer
 

I owed a balance on my virgin media account from last year and paid it off today in the hopes of reactivating my account. It seems that I have to rejoin as a new customer instead, which seems fine enough.

The part that bugs me though, is that Virgin are trying to tell me that my equipment in my home is useless now and that I will need to get a whole new installation in order to rejoin.

To be clear, I have the original superhub router with all of the wiring still intact (untouched even!) from my previous stint as a customer.

Does anyone here have any experience/hints in dealing with this issue? I don't know what the best course of action is. I shouldn't have to pay installation for something I already have.

Re: Disconnected December 2013 rejoining as new customer
 

...but you don't have any equipment. You are a new customer.

Re: Disconnected December 2013 rejoining as new customer
 

They never removed anything from my home when we parted ways in December so I still have everything. Heck the Superhub is on, it just doesn't have internet access (obviously :P)

Even the name on the account is the same, and they recognise that I just paid off the old account.

I would hope I'd be able to negotiate something here as I 'was' a customer for 5 years before the disconnection.

Re: Disconnected December 2013 rejoining as new customer
 

Your a new customer
Let them install for free

Re: Disconnected December 2013 rejoining as new customer
 

The old equipment will have been taken off the system when you disconnected, I'm surprised they didn't come and collect it from you. Just apply as a new customer online, you'll get 6 months half price, all new equipment and if you go through Quidco some cashback as well. Win win win

Re: Disconnected December 2013 rejoining as new customer
 

It will still be on the account in a disconnected state, so make sure it is returned to avoid being charged for losing it.

Re: Disconnected December 2013 rejoining as new customer
 

By 'equipment' are we referring to the original superhub or everything they installed?

I have no problems returning the original superhub and paying the £20 'quick start' install option (basically a courier charge to deliver the new superhub 2.0)

Re: Disconnected December 2013 rejoining as new customer
 

It doesn't really matter if it was left there by yourself or a previous tenant or whatever. As far as their system is concerned it's the same. Computer says no.