Q; How long for a package change to take effect?
 

With the recent price rise, I decided to reduce my package. I spoke with retentions and have agreed a new package, which includes dropping the TV from XL to M+. The broadband is going from 20Mb to 30Mb.

This was a few days ago. The superhub is due to arrive at the weekend.

I had a few emails through about the superhub etc, but nothing about changing the package and my new monthly bill.

When I log in, my package is still showing as 20Mb and XL.

Will it change in a few days, or has the retentions person forgotten to do something?

Re: Q; How long for a package change to take effect?
 

I don't know how long it takes to drop a package, but upgrading only takes a few minutes, maybe a couple of hours. I can't think of any technical reason why it would take longer to go down a package.

I would suggest you phone Virgin and see what has happened. You might need to speak to retentions again.

Re: Q; How long for a package change to take effect?
 

Might not change until your current billing month is up. Because it's paid a month in advance you've already paid for this months XL TV for example.

Re: Q; How long for a package change to take effect?
 

With you getting a new router then your new package should start the day that your new router is activated. That's what happened with me when I changed package and received new equipment.

Re: Q; How long for a package change to take effect?
 

This. When i upgraded from 30mb to 60mb they sent me the Superhub 2 (for £20 lol) my new package wasn't activated until i'd activated the new router.

Re: Q; How long for a package change to take effect?
 

A word of warning.

I recently dropped evrything on my VIP package, just retaining the Broadband. So no new equipment just a change to an existing line.

It took me 4 phone calls to get the new billing and the bill applicable at the time of cancellation correct.

Call 1 - was to get the cut - off date correct. I gave 30 days notice and they tried to make it 44 "as it fitted neatly in with my exisiting payment date".

Call 2 - was to query an email advising me that my new "package" would be costing me £130+ per month (compared to the £106.20 I was paying. Turned out someone had incorrectly inputted the changes on the system.

Call 3 - received the correct £37-50 rate for the BB but again they based the other final charges against the wrong date. Took 45 minutes but told everything was resolved.

Call 4 - Receive another email telling me the 120meg BB was going to be £49.50 a month. After speaking to several people they confirmed they had not applied a discount code. Funny as the on-line prices is £37-50.

Not saying this occurs all the time but similar things also happened when I upgraded a couple of years ago.

Just to add to my gall I then received a letter telling me of the £4.95 price rise on my VIP package. Six days after the package had been changed.

Make sure you check everything they tell you. A degree in accountancy would probably help as well.

Re: Q; How long for a package change to take effect?
 

Crazy thing today been changing my packages around and got the same response about not activated until I activate the new SH2, the thing I am confused about is in addition I asked to them to remove sky sports pack, surely that is irrelevant requiring this to be remove only after router activation:confused:

Re: Q; How long for a package change to take effect?
 

It's just the way the billing system works. Multiple changes get done together.

Re: Q; How long for a package change to take effect?
 

Thanks SP as usual, least I will be able to watch Sky sports for a few more days, then I will have the lovely saving of £495 per year:)

Re: Q; How long for a package change to take effect?
 

THanks folks. Superhub is due to arrive Saturday so it sounds like my channels will change then

Re: Q; How long for a package change to take effect?
 

I did same thing, reduced tv from xl to m. This was done the very same day as I phoned. It took 2 days to change on my account . As I changed before month was up I got money for that month refunded to me.

Re: Q; How long for a package change to take effect?
 

Just to report back. My superhub arrived late yesterday, and after I activated it the TV channels moved to the M+ package.

I just need to make sure the billing is correct.

Thanks for your help everyone.