Virgin Media adds 30,000 cable customers in last quarter
 

Sauce: http://www.thinkbroadband.com/news/6...t-quarter.html

So on the whole (and national aside), Virgin are slowly increasing customers. I find it particularly interesting that about 40% of the homes they pass have some form of service. Say what you will about FTTC this and Virgin that, the fact that they're still adding customers must mean they're doing something right.

Re: Virgin Media adds 30,000 cable customers in last quarter
 

I hope they are not adding customers to congested areas.

Re: Virgin Media adds 30,000 cable customers in last quarter
 

Hang on a sec, they added 30,000 cable customers but lost 16,000 adsl customers.....how many cable customers did they lose? I am interested in net growth, for all we know they got 30,000 new bb customers but lost 40,000 to Openreach.

Re: Virgin Media adds 30,000 cable customers in last quarter
 

The 30,000 Internet Subscriber add is a net add isn't it?

From the Liberty results themselves:

Re: Virgin Media adds 30,000 cable customers in last quarter
 

It depends which way you want to look at it. It says "added", not gained. You can easily say they added 30,000 customers and lost 40,000

Re: Virgin Media adds 30,000 cable customers in last quarter
 

Last quarter covers uni students moving to their new house, so 9 month contracts will have been signed all over the country

Re: Virgin Media adds 30,000 cable customers in last quarter
 

Cable broadband customers

30th June 2013 - 4,306,400
30th September 2013 - 4,336,600

Re: Virgin Media adds 30,000 cable customers in last quarter
 

The bottom row in the PDF (page 23) http://www.libertyglobal.com/pdf/pre...3-13-Final.pdf says:

So as the figure isn't in brackets it's a Net Addition of 30,000

---------- Post added at 14:58 ---------- Previous post was at 14:55 ----------

BTW it's cable broadband additions we are talking about here

For the customer change it's this one
Of which VM had a Net Add of 13,500

Re: Virgin Media adds 30,000 cable customers in last quarter
 

yep VMs marketing team doing their job, so someone is doing something right.

Re: Virgin Media adds 30,000 cable customers in last quarter
 

My condolences to the 30k that made that terrible mistake!

300 a day isn't bad when you have access to 12.5 million customers.

Re: Virgin Media adds 30,000 cable customers in last quarter
 

It's probably more than 300 a day, the 30,000 is a net gain. For all we know, a million people have left Virgin but a 1,030,000 have signed up.

Re: Virgin Media adds 30,000 cable customers in last quarter
 

It's not necessarily a mistake. My area suffers moderate congestion yet I took a discount and a new 12 month minimum rather than move to fibre. Why? Because imo VM are offering me the most cost effective solution. Note I don't say the best or fastest connection but the most cost effective. Not having to pay a minimum of £10pm for the last mile delivery makes a difference.

I think craig hit the nail on the head with a major source of those new customers. It would be interesting to know what the numbers were at this time last year rather than those from the previous quarter to see the year on year change.

Re: Virgin Media adds 30,000 cable customers in last quarter
 

that is what i wanted to know

Re: Virgin Media adds 30,000 cable customers in last quarter
 

I'm sure they used to publish churn figures in their results, do they not anymore?

Re: Virgin Media adds 30,000 cable customers in last quarter
 

Liberty only publish the variance for their operations - although they do publish 'rgus' of which VM lost 6,800.

However that's not the same as churn I don't think as it could be partial disconnections.

This is in the summary: