Cable Forum - 120M 10 hour outage now only 1 up and downstream

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- - 120M : 10 hour outage now only 1 up and downstream (https://www.cableforum.uk/board/showthread.php?t=33695642)

10 hour outage now only 1 up and downstream

Yet again another outage in the Glasgow G14 area, 120M service

http://www.thinkbroadband.com/ping/s...03-11-2013.png

It has now come back after 10 hours but with only one upstream and one downstream channel :td:

Getting weary of this poor service.

Re: 10 hour outage now only 1 up and downstream

So no acknowledgement of a service problem?

That's a little concerning ;-)

Re: 10 hour outage now only 1 up and downstream

you need to reboot the shub

Re: 10 hour outage now only 1 up and downstream

Quote:

Originally Posted by General Maximus (Post 35640204)

you need to reboot the shub

I'm about to reboot it out the window with my size nines. VMNG300.

Re: 10 hour outage now only 1 up and downstream

Quote:

Originally Posted by Rankrotten (Post 35640212)

I'm about to reboot it out the window with my size nines. VMNG300.

:D:D:D

Re: 10 hour outage now only 1 up and downstream

Their is something wrong with virgin in Glasgow, i'm in the G72 area and i've been having connection issues for a couple of weeks. Endless calls with them informing me that everything is working as it should. Trying to get them to admit their is a problem is like pulling teeth. One particularly aggressive agent insinuated that i must be making these issue up as nobody else has called in with the same problems then dropped the call on me.

And plus today and yesterday the DNS servers have been going up and down more than underpants on a $5 crack whore. Fun times..

Here are my modem levels recently.

https://www.cableforum.co.uk/images/...2013/11/40.jpg

Re: 10 hour outage now only 1 up and downstream

Your connection stats seem fine. Not great, but fine.

What exactly seems to be your connection "issue"?

Re: 10 hour outage now only 1 up and downstream

Quote:

Originally Posted by deakin (Post 35640854)

Their is something wrong with virgin in Glasgow, i'm in the G72 area and i've been having connection issues for a couple of weeks.

That's a bit of a stretch since my area of Glasgow G42 has been perfectly fine since I joined end of January. Connection issues for you, does not equal connection issues for me. Even if we were on the same UBR and area that could be the case as downtime for someone else in my area does not automatically equal downtime for me, unless it's an area fault.

As far as I'm aware Glasgow is one of the best areas in the country to be in.

Quote:

Originally Posted by deakin (Post 35640854)

Endless calls with them informing me that everything is working as it should. Trying to get them to admit their is a problem is like pulling teeth. One particularly aggressive agent insinuated that i must be making these issue up as nobody else has called in with the same problems then dropped the call on me.

Don't bother even calling offshore CS. Do stuff via the community forum unless you have a real need for calling like getting a refund for downtime.

Quote:

Originally Posted by deakin (Post 35640854)

And plus today and yesterday the DNS servers have been going up and down more than underpants on a $5 crack whore. Fun times..

Virgins DNS servers are often a bit iffy. Change to Google DNS or Open DNS. Problem solved.

Re: 10 hour outage now only 1 up and downstream

Those power levels are extremely borderline and there's definitely a loss of connection there. Call them up and get a tech out.