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-   -   My.virginmedia.com services screen (https://www.cableforum.uk/board/showthread.php?t=33693730)

Kymmy 07-06-2013 07:54
My.virginmedia.com services screen
 
Anyone know how far behind the system is to the live account? I only ask as the services shown are still showing my old package after just upgrading on the phone to a new one.. The billing is showing the extra charges but I'm reticent to use the new package features before it shows on my.vm just in case I get charged and have to chase down billing ;)

Gadgie 12-06-2013 20:30
Re: My.virginmedia.com services screen
 
It must be about a month behind, as we had to wait over a month for the refund we were due, after cancelling the films package from our account.

Which itself was weird, as they were charging us £27. 50 for the films, yet they said it would be £22 extra, when we first added them six months earlier?

BenMcr 12-06-2013 21:11
Re: My.virginmedia.com services screen
 
Quote:
Originally Posted by Kymmy (Post 35580721)
Anyone know how far behind the system is to the live account? I only ask as the services shown are still showing my old package after just upgrading on the phone to a new one.. The billing is showing the extra charges but I'm reticent to use the new package features before it shows on my.vm just in case I get charged and have to chase down billing ;)
Should be no more than 24 hours

Quote:
Originally Posted by Gadgie (Post 35583322)
It must be about a month behind, as we had to wait over a month for the refund we were due, after cancelling the films package from our account.

Which itself was weird, as they were charging us £27. 50 for the films, yet they said it would be £22 extra, when we first added them six months earlier?
You always get the credit to the next available bill

Kymmy 13-06-2013 06:17
Re: My.virginmedia.com services screen
 
Quote:
Originally Posted by BenMcr (Post 35583335)
Should be no more than 24 hours

You always get the credit to the next available bill
Spot on Ben, it was updated within 24 hours, I meant to update this thead but forgot :rolleyes:


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