Either T.V. or Box..can't get both!
 

After having everything disconnected for a few weeks..we have put everything back hopefully in the same places etc. but we can only get either T.V. on the digital Aerial or Through the Virgin Box..Can't get both..Can anyone help us with the connections ..if we have done something wrong.

Thanks

chrisann

Re: Either T.V. or Box..can't get both!
 

If it's been disconnected a few weeks, you might need to call 150 to re-activate your smart card.

Re: Either T.V. or Box..can't get both!
 

If you can actually get Virgin on your TV I doubt if the card is the issue.

Can you outline how you have connected your TV aerial and VM cables?

With my set up I plug both cables into the back of my TV then use the TV remote to choose between the two inputs.

---------- Post added at 12:57 ---------- Previous post was at 12:47 ----------

Just read your other thread, it does sound as though you need to phone VM if you now get an invalid notice. You could try the community support forum if you don't have a VM phone and don't want to use the 0845 number.

http://community.virginmedia.com/

Re: Either T.V. or Box..can't get both!
 

At the moment we can't get the Box at all..just the T.V. Hubby has been changing cables around..We have a D.V.D. Recorder..a V.C.R. plus the Box and the T.V. Cables everywhere..very complicated etc. yesterday we could get the Box up but no signal to T.V. But I think it could be the Box as it has been left disconnected for a few weeks..and I am bein told it may need sorting by Virgin etc. as it has froze up. So that may be the problem.

chrisann

Re: Either T.V. or Box..can't get both!
 

I think you need to call VM as it sounds like a problem with your smartcard or box as paultrademark & joglynne suggested above

Re: Either T.V. or Box..can't get both!
 

Yes thankyou all..I think I will have to phone them to sort it out..Is there an alternative number to 0845..as I haven't a Virgin phoneline?

Chrisann

Re: Either T.V. or Box..can't get both!
 

Try this site, there is a few on there

http://www.saynoto0870.com/

Re: Either T.V. or Box..can't get both!
 

If you want to call Virgin Media and don't want to use an 0845 dial 01256 752000

Re: Either T.V. or Box..can't get both!
 

Thanks for that info....Do they answer calls today (Sunday) does anyone know?

Chrisann

Re: Either T.V. or Box..can't get both!
 

Yes they do