Fault F002425474 - Catch Up TV and TV On Demand
 

Yet again another Friday with Catch Up TV and TV On Demand not working.

This is a joke - the worst service ever. No response from complaints reported to VM and now two Fridays in row with Catch Up TV and TV On Demand problems.

Does anyone know how the snail mail address to send a complaint to VM because I am getting no where by other methods.

Re: Fault F002425474 - Catch Up TV and TV On Demand
 

That fault ticket is for a failure of the search function, not for catch up not working. If you have a fault, you need to report it, either by phone or on the official VM forum at http://community.virginmedia.com/t5/TV/bd-p/tv

ps. Welcome to the forum!

Re: Fault F002425474 - Catch Up TV and TV On Demand
 

Thanks for the comment, Catch Up wasn't working earlier, now it is.

The fault states:

Quote:

There is a fault disruption. You might find that your Catch Up TV and TV On Demand is not working on your Virgin TV or TiVo® service at the moment. Fault reference: F002425474

Re: Fault F002425474 - Catch Up TV and TV On Demand
 

Yup had an issue earlier where the network availability went same as last week, but seems ok for now.

Re: Fault F002425474 - Catch Up TV and TV On Demand
 

Those services status messages are automatically generated, and only have a few pre-defined texts. So any On Demand related fault will have the same words. Often they are for single missing programmes from Catch Up.

I looked up the full fault detail on a VM internal system.