Cable Forum - Tax: HMRC to close all of its 281 Enquiry Centres

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Maggy

14-03-2013 16:38

Tax: HMRC to close all of its 281 Enquiry Centres

http://www.bbc.co.uk/news/business-21789759

Quote:

The UK tax authority is to close all of its 281 Enquiry Centres which gave face-to-face help to 2.5 million people with tax queries last year.
The move in 2014 by HM Revenue and Customs (HMRC) will put 1,300 jobs at risk, although the authority aims to deploy these staff elsewhere.
The centres will be replaced by a telephone service and home visits, to save HMRC £13m a year.

Yep I understand the cost cutting exercise.I also am recalling with hatred the number of times I've tried to phone official government agencies in the past.It will rely on an efficient answering system that isn't designed to enrage the caller.

tizmeinnit

14-03-2013 16:40

Re: Tax: HMRC to close all of its 281 Enquiry Centres

so who do you call for tax credits and child benefit then?

denphone

14-03-2013 16:46

Re: Tax: HMRC to close all of its 281 Enquiry Centres

Quote:

Originally Posted by Maggy J (Post 35548239)

http://www.bbc.co.uk/news/business-21789759

Yep I understand the cost cutting exercise.I also am recalling with hatred the number of times I've tried to phone official government agencies in the past.It will rely on an efficient answering system that isn't designed to enrage the caller.

Well if we go by peoples experiences of the other government telephone services one suspects it will be just as bad as the others.

tizmeinnit

14-03-2013 16:48

Re: Tax: HMRC to close all of its 281 Enquiry Centres

Quote:

Originally Posted by tizmeinnit (Post 35548240)

so who do you call for tax credits and child benefit then?

I see The centres will be replaced by a telephone service and home visits, to save HMRC £13m a year.

Just to make things even harder to sort than they are already

Gary L

14-03-2013 17:11

Re: Tax: HMRC to close all of its 281 Enquiry Centres

You have to wonder if there's one big master plan somewhere.
we just need to work out what it is before it's too late.

Hugh	14-03-2013 18:35

Re: Tax: HMRC to close all of its 281 Enquiry Centres

Thank you, Alex Jones....

GrimUpNorth

14-03-2013 19:50

Re: Tax: HMRC to close all of its 281 Enquiry Centres

Bad news, the few times I've been to the local tax office they've been very helpful.

Cheers

Grim

TheDaddy

15-03-2013 01:10

Re: Tax: HMRC to close all of its 281 Enquiry Centres

Quote:

Originally Posted by tizmeinnit (Post 35548240)

so who do you call for tax credits and child benefit then?

You don't, that's the whole idea...

Hugh	15-03-2013 14:03

Re: Tax: HMRC to close all of its 281 Enquiry Centres

You do, just by phone or email...

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