Going from 20mb to 60mb New Modem Q?
 

Going from 20mb to 60mb New Modem Q?

Went to MyPage VM site and requested a new modem to get 60mb bb, I ticked the box that said I would install it myself. I got an email from VM that I would get the modem 10 days later (12-12-12).

Thing is, it said something like delivery between 8am and about 5pm, Q? is, are they sent out via the Post office or other company or do VM do their own delivery via their vans?

Re: Going from 20mb to 60mb New Modem Q?
 

HDNL is the company delivering. is there a tracking number stated? if not call in and ask for it.

Re: Going from 20mb to 60mb New Modem Q?
 

Thanks

---------- Post added at 14:20 ---------- Previous post was at 13:58 ----------



Who do I call for Tracking No ? I tried the numbers on the HDNL website but they are auto call ins and ask for the Tracking number and don't go any further if you don't put it in.

Catch22 , no tracking no , no contract to get one.

Re: Going from 20mb to 60mb New Modem Q?
 

call Virgin Media for the tracking number. 150 from your Virgin Media homephone.

Re: Going from 20mb to 60mb New Modem Q?
 

My hub was delivered by the worst courier ever company Yodel.trying to contact them is impossible. Virgin use Yodel in Northern Ireland although this my be different on the mainland.

Re: Going from 20mb to 60mb New Modem Q?
 

HDNL is the same company.

Re: Going from 20mb to 60mb New Modem Q?
 

They changed their name because their service had such a bad name.

Re: Going from 20mb to 60mb New Modem Q?
 

Feel your pain, been there, done that and had to drive to their main depot to get the stuff myself .... :mad:

Re: Going from 20mb to 60mb New Modem Q?
 

Actually they did not change the name they merged, never had an issue with them in either guise you can set your clock by the 3 vans that deliver to our estate.

Re: Going from 20mb to 60mb New Modem Q?
 

Mine came by Yodel 2 months ago without issue!

No mention of HDNL on the box , still got it here.