Sky News flashes up not subscribed
 

Hi all

Sometimes when I change from BBC news or CNN to Sky News I sometimes get a message [pause] you have not subscribed to this channel call bla bla etc.. [pause] then it changes ok.

XL Package used.

Anyone know what the problem is done several resets.

cheers
Richard

Re: Sky News flashes up not subscribed
 

Hiya,

Occasionally I have seen these messages flash up in the past, but not recently.

I was told that they were caused when switching from the slower 3rd tuner to another one of the 2 free ones on the tivo. - I don't believe it always stays on the same tuner when you change channels using the up down / channel number entry as opposed to changing via the info button when you choose the tuner and it obviously uses another tuner.

Am I rambling ? ;)

"Space ... it's really rather big"

You may be suffering from this, or you may have other issues at play. Does anything else niggle you

Re: Sky News flashes up not subscribed
 

MrC is basically correct, but it may be made worse if your signal quality on Sky News is borderline. Give the VM faults team a call.

Re: Sky News flashes up not subscribed
 

I will give them a ring. Can they also check the signal levels from their centre or does it need an engineer to check all the physical connectors e.g. the one in the path cover the one on my house or the grren box which is about 200 yds up the road.

Re: Sky News flashes up not subscribed
 

They can do it remotely. Though to maximise your chances, start recordings on channels 193 and 854, then tune to Sky News, just before you call. That will guarantee all three tuners are on the right frequency.