They Call This Fixed
 

Had a service failure and went from power levels around 0 to -1 to this. Lucky if I get 7mb download now. Please advise if these new levels are too low and I should call VM back. Thanks.

Channel ID 47 44 45 46 48
Modulation QAM256 QAM256 QAM256 QAM256 QAM256A
Symbol Rate 6.952000 6.952000 6.952000 6.952000 6.952000
Power Level -7.6 dBmV -8.2 dBmV -8.0 dBmV -8.5 dBmV -7.9 dBmV
RxMER (dB) 33.2 dB 33.4 dB 33.0 dB 32.8 dB 33.0 dB

Re: They Call This Fixed
 

Well this link shows what the levels should be so you need an engineer back to sort it out properly.

http://www.cableforum.co.uk/board/35251144-post1.html

Re: They Call This Fixed
 

have you got a fpa on your modem? I am curious to know whether the outage was a result of upgrade work and they have moved your tap point.

Re: They Call This Fixed
 

Or is your coax cable worked loose at one end? Or is your street box open? Or is your outside wall box exposed to the elements?

BTW when this happened to me, they had to replace the amplifier in my street cabinet. The SNR is too weak in your case to sustain that power level.