Technical support shambles
 

Bloody hell! What a shambles.

I tried 150. What a load of **bleep**. What happened to 'Proper' telephone support? NTL was never like this.NEVER!

I dial 150 and after being routed get through to a nice Indian lady who can hardly understand english let alone understand the nature of the problem. I have nothing against Indian ladies except in that situation.

The reason we have to use the Indian subcontinent for Technical Support eludes me. It is crass.

1 How do I contact Virgin to help resolve an issue by EMail?
2 Can someone in the UK who can understand English AND understand Technical questions please contact me.

I used to talk to a Scots man when I used 150 before. He lived in Scotland too. He could understand English and understand technical issues. He also knew what PoP3 meant & I did not have to explain to him about post office protocol level 3 and server-client negotiation. Where did the UK based tech support go? Yes they are all on the dole because they were layed off when support was moved to a different continent. Disgusting.

I am trying to change the name of an account.
I log in as the account holder
click on change name of one of my accounts oldname@ntlworld.com
rename it newname@ntlworld.com
Ofcourse oldname & newname are psudonyms.

I get an EMail sent to the account holder to say that it is done. The name has been changed and it instructs me to inform the account user of the change.

When I log in to newname@ntlworld.com I get a message telling me to confirm the change by opening an email sent to me and clicking on the link to confirm.

I CAN NOT ACCESS THE EMAIL TO CLICK ON THE LINK BECAUSE THE CHANGE HAS NOT BEEN VERIFIED BECAUSE I CAN NOT LOG IN TO ACCESS THE EMAIL TO VERIFY THE ACCOUNT SO I CAN ACCESS THE EMAIL...

catch22

Can someone somwhere ask someone else at Virgin to manualy change the account name or verify the change or what ever is needed to be done by whoever needs to do it at Virgin?

Someone in the UK & at Virgin - PLEASE HELP.
Someone in the UK & at Virgin please contact me.

Offshore technical support does NOT work.

I pay for the 24 hour support but if it is useless to me then I may as well use Hotmail.

I have been a customer of NTL since they bought out Coventry Cable nearly 30 years ago. This is my worst experience ever with NTL/Virgin.



w.gilroy@ntlworld.com [/email]
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Re: Technical support shambles
 

I must say I agree with all your grievences.

However if you choose the thinking of leaving us (option 5?) and explain your problem nicely you will probably get transferred to a UK agent who will hopefully be able to resolve your issue.

Good luck :)

Re: Technical support shambles
 

it is very difficult to get hold of someone who can actually help you dude. They seem quite content on spent millions of pounds on plebs. Whilst many will sympathise with your situation all this forum can do is offer advice. It isn't a VM forum and it has no ties to VM. A couple of VM employees are members and have probably read your post but technically they shouldn't interject and if they do they are doing you a huge favour.

Re: Technical support shambles
 

NTHell anyone?