No Internet for a week - now it's fixed?
 

We lost our internet a week ago. It was 50/50 at first and then went completely after a couple of days. I rang 150 and was told it was a problem in the area and would be fixed by 31st.

On service status on the web there was nothing so I tried @VirginMedia on twitter to see if I could get more info. The didn't seem to know anything either so I got back on the phone and asked India for the fault ref (F002136361).

Back to Twitter with the reference number and they replied telling me it was fixed. It wasn't fixed at all and after rechecking the ref they came back with the original date of 31st @ 9am.

The deadline passed and still nothing working. Back to Twitter and they think it's all fixed and tell me to ring 150 if it's still broken. Then I get an automated call from Virgin telling me my issue is now sorted. Back on the phone to India and I'm now told there's another issue and it won't be fixed until 5/9! The fault ref now is 9376461 (different format?).

Is it me or do the left hand not know what the right hand is doing? Presumably these guys are all look at the same fault database?

To be fair to them I've now got £30 credit coming my way for my troubles. I was thinking of upgrading as well but after all this I'm thinking I might just leave it alone once it's fixed :)

Re: No Internet for a week - now it's fixed?
 

So India says fault ref is 9376461 and will be fixed by the 5/9.

@VirginMedia on twitter say 9376461 doesn't exist and there's no fault listed in my postcode.

Ring 150 and the automated voice says sorry for the fault and it'll be fixed by 1pm today.

I think I might just go out into the sunshine and not worry about it :)

Re: No Internet for a week - now it's fixed?
 

In my area the internet has been fine but the sun hasn't been working very well at all for the last week or more. Still pretty much busted this morning despite promises by those liars at the met office that they were fixing it up.

Re: No Internet for a week - now it's fixed?
 

9376461 could be your work order number ?

India are good at random.