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-   -   Call to Tech sup ends very suspiciously (https://www.cableforum.uk/board/showthread.php?t=33689450)

tizmeinnit 27-08-2012 12:14
Call to Tech sup ends very suspiciously
 
I do not know how to title it better lol or what prefix to use as its a general question

A client of mine had problems with hotmail and for some reason called virgin for support. Anyway the operator obviously said we can not help with that and gave out an 0800 number that ends up to these guys

http://techsupportmart.co.uk/contact-us.html

these then have a look and say" oh there is a virus on your system one used by hackers and its been on there about 3 weeks I can clean it off if you pay"

this sounds very suspect to me so I thought I would ask here if its common practice at VM to direct to these people and that in fact they are safe

Milambar 27-08-2012 12:19
Re: Call to Tech sup ends very suspiciously
 
I thought Virgin had their own "in-house" paid technical support system for things that fell outside of their free support remit. So unless that IS them, I'd say its suspicious too.

danielf 27-08-2012 12:20
Re: Call to Tech sup ends very suspiciously
 
I lolled:

Quote:
Tech Support Mart has been continuously evolving in the arena of technical support rapidly, due to its unmatchable level of IT technical support and fastest issue resolution rate. At this point in time, Tech Support Mart is an inspiration for other technical assistance conglomerates, who want to expand their customer base and climb the ladder of success with within no time. We have been working in the business domain of technical support for PC & all its accessories, and providing technical help to a huge number of clients different part of world. We are armed with various teams of veteran subject -matter experts, who believe in resolving any of the technical challenges from its root cause, so that it should not reappear ever in the future. Our expertise to immediately detect and fix the software as well as hardware issues isolates us from our business competitors. Dedication, consistency, and quality are some of our organization's most important business ethics, which enable us to satisfy maximum number of customers.

At Tech Support Mart, besides offering 24/7 and 365 days a year swifter technical support to our esteemed customers, we aspire to improvise their technical skills on the product that they are using, which is a great way to make them tech savvy and facilitate them to resolve the basic system related issues on their own too. Our diverse methods of technical assistance include providing assistance via phone, e-mail, chat and remote assistance as well, which is so convenient for the customers to discuss their technical matters as per their convenience. We support all IT brands available in the market, whether they are associated with software or hardware, and some of the products that we support are listed below:

tizmeinnit 27-08-2012 12:42
Re: Call to Tech sup ends very suspiciously
 
when I say they had a look I mean they gained remote access

Peter_ 27-08-2012 17:02
Re: Call to Tech sup ends very suspiciously
 
Quote:
Originally Posted by tizmeinnit (Post 35467884)
when I say they had a look I mean they gained remote access
Did she call http://www.virgindigitalhelp.co.uk/default.aspx

or did she call Virgin Media technical support on 0800 on 151 from a Virginmedia phone line or 0845 454 1111 as these guys should not be advising you to call anyone for 3rd party support except https://my.virginmedia.com/my-apps/digital-home-support

They are 2 very different companies and neither should be directing you to the company you have posted a link to and if they have she should ring up and complain.

tizmeinnit 27-08-2012 17:07
Re: Call to Tech sup ends very suspiciously
 
Quote:
Originally Posted by Peter_ (Post 35467954)
Did she call http://www.virgindigitalhelp.co.uk/default.aspx

or did she call Virgin Media technical support on 0800 on 151 from a Virginmedia phone line or 0845 454 1111 as these guys should not be advising you to call anyone for 3rd party support except https://my.virginmedia.com/my-apps/digital-home-support

They are 2 very different companies and neither should be directing you to the company you have posted a link to and if they have she should ring up and complain.

I know that is my point. Ideally I want some VM tech sup operative for input here.


As an add on my client called VM again to complain and was told by a supervisor that the number has something to do with hotmail support which is a lie

Anyway the system has been sorted by me and I have advised my client to make an official complaint

Peter_ 27-08-2012 17:14
Re: Call to Tech sup ends very suspiciously
 
Quote:
Originally Posted by tizmeinnit (Post 35467957)
I know that is my point. Ideally I want some VM tech sup operative for input here.


As an add on my client called VM again to complain and was told by a supervisor that the number has something to do with hotmail support which is a lie

Anyway the system has been sorted by me and I have advised my client to make an official complaint
I was a technical support agent for Virgin Media until 6 months ago and for 3rd party email we would only ever have directed you to Digital Home Support and no agent should ever direct you to the site you posted above, so need to wait for anyone else to confirm as for one you might wait a while and for two I am 1000% right.

Peter_ 27-08-2012 19:29
Re: Call to Tech sup ends very suspiciously
 
Quote:
Originally Posted by Peter_ (Post 35467961)
I was a technical support agent for Virgin Media until 6 months ago and for 3rd party email we would only ever have directed you to Digital Home Support and no agent should ever direct you to the site you posted above, so need to wait for anyone else to confirm as for one you might wait a while and for two I am 1000% right.
I think an extra nought got posted here, shows what happens when you are in a rush to go out.;)

LondonRoad 27-08-2012 20:40
Re: Call to Tech sup ends very suspiciously
 
Quote:
Originally Posted by Peter_ (Post 35467994)
I think an extra nought got posted here, shows what happens when you are in a rush to go out.;)
So you're less sure than you were previously:D

Peter_ 27-08-2012 20:49
Re: Call to Tech sup ends very suspiciously
 
Quote:
Originally Posted by LondonRoad (Post 35468017)
So you're less sure than you were previously:D
As sure as I need to be.:D


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