Is there a direct number for VM tech support in the UK?
 

After calling tecnical support last week, it became obvious that I needed to speak to a UK call centre, as the overseas call centre didn't seem to have a clue what I was talking about (as usual).

So after redialling many times, I managed to get through to a UK call centre. But then with usual bad timing, I got called out, and had to leave.

I didn't think there was any chance of getting through to a UK call centre at the weekend, so I'm trying again this morning. I must have tried 20 times so far, and keep getting through to India.

Does anyone know if there is a way to get through to a UK call centre?

Re: Is there a direct number for VM tech support in the UK?
 

I believe the best way of ensuring you speak to someone in the UK is to dial the usual number and then choose the option for "if you're thinking of leaving us". Oddly enough, when it comes to Retentions the company is suddenly interested in making a good impression on you.

Re: Is there a direct number for VM tech support in the UK?
 

Good idea Chris.

I actually got through to them on abot the 25th attempt. But I'll try that next time.

Re: Is there a direct number for VM tech support in the UK?
 

VM tech support is located in the UK and you should be able to get them when you call through for a fault if overseas can't help you.

Re: Is there a direct number for VM tech support in the UK?
 

All offshore will do is put you back in the queue with no guarantee of who will answer

Re: Is there a direct number for VM tech support in the UK?
 

Unfortunately it doesn't seem to work like that. It is very rare that the overseas call centre can help. And they told me that they are not allowed to put me through to the UK. The only thing they can do is escalate the call, and get me a call back. But this rarely happens, and I usually have to call back and start the whole cycle again.

---------- Post added at 17:34 ---------- Previous post was at 17:18 ----------

They can actually connect you to the UK, but they aren't allowed to. I've had managers at the overseas call centres who have done this previously.

Re: Is there a direct number for VM tech support in the UK?
 

Actually it has never been possible for a technical support agent to transfer directly to a specific call centre as they can do is place you back in the queue, onky Customer Relations were only ever to do that and that was when the Albert Dock was open, so them stating they cannot is correct.

Re: Is there a direct number for VM tech support in the UK?
 

retentions still do it. you get put through to Swansea. not sure if theres a call center in Scotland but ive had great support from Scottish dudes in the past. that said what happened to higher tier UK support. Has that direct support link now gone?

Re: Is there a direct number for VM tech support in the UK?
 

They only used to transfer to Liverpool and that was for a reason as they were the best but as they are all gone you can get transferred elsewhere.

Re: Is there a direct number for VM tech support in the UK?
 

yes you can. ive been transferred to Swansea many times after Liverpool got shut down.

Re: Is there a direct number for VM tech support in the UK?
 

It possibly was when Albert Dock was open.

Re: Is there a direct number for VM tech support in the UK?
 

I take it that you misread my previous post then, they may be able to transfer you elsewhere but Liverpool was the one that had the hotline not the other centres, all you get now in Swansea is agents with little or no experience and 2nd line are not much better.

Re: Is there a direct number for VM tech support in the UK?
 

:o: agreed

Re: Is there a direct number for VM tech support in the UK?
 

So where have all the Albert Docks VM employees gone?

Re: Is there a direct number for VM tech support in the UK?
 

A handful amazingly went to Swansea some went to Knowsley and a few went to Whythenshawe, many went to TalkTalk.

The are quite a few call centres in this area with plenty of employment prospects so I believe the majority have found something.