Broadband Quality Monitor stating my router is off
 

but it isn't.

http://www.thinkbroadband.com/ping/s...28-07-2012.png

I reset my graph to see if that would sort the problem but as you can see its reading as if my SH is OFF when it isn't.

https://www.cableforum.co.uk/images/...2012/07/11.png

https://www.cableforum.co.uk/images/...2012/07/12.png


After a full day of problems a THREE phone calls to VM who went into my SH and ticked these boxes in my firewall section

IPSec Pass-Through
PPTP Pass-Through
Multicast Pass-Through

All the other boxes in this section are NOT ticked.

My traffic light is now blue after being green for most of the day; I now have 5 locked downstream channels as well.

sorry to be a pain about this.

Re: Broadband Quality Monitor stating my router is off
 

Under the tools then the ping option is Respond to ICMP echo requests sent to WAN IP ticked?

Re: Broadband Quality Monitor stating my router is off
 

No mate.

Re: Broadband Quality Monitor stating my router is off
 

You need to have that turned on if you want the superhub to respond to ping requests.

Re: Broadband Quality Monitor stating my router is off
 

that won't *******s it up again will it?

today has been criminal with the issues of disconnecting then reconnecting etc.

Green traffic light which results in only one locked downstream channel.

Re: Broadband Quality Monitor stating my router is off
 

It shouldn't make a difference to your connection but I dont have much experience with the SH, mines on with no problems.

Your problem with disconnections sounds more like your power levels being out.

Re: Broadband Quality Monitor stating my router is off
 

here are my current readings


Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power SNR Pre RS Errors Post RS Errors
Locked 54 315000000 Hz QAM256 -3.4 dBmV 39.9 dB 40540 8628
Locked 49 291000000 Hz QAM256 -3.5 dBmV 39.8 dB 13747 12297
Locked 50 299000000 Hz QAM256 -3.2 dBmV 39.5 dB 39814 34323
Locked 53 307000000 Hz QAM256 -3.7 dBmV 39.5 dB 79364 46562
Locked 55 323000000 Hz QAM256 -3.3 dBmV 40.3 dB 51737 6146
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Upstream Channels Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked 4 35800000 Hz ATDMA 46.3 dBmV 16QAM 6400000 20480 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec

Re: Broadband Quality Monitor stating my router is off
 

To me your downstream power looks a little low but not extremely low, however your Post RS errors seem to be somewhat high compared to mine however as I dont have much experience with the SH I am not entirely sure what they are.

If you go onto the login screen of the SH and on the top right the router status option, if you go in there and goto upstream are you getting many t3 timeouts?

Re: Broadband Quality Monitor stating my router is off
 

Upstream US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A N/A
Channel ID 4 N/A N/A N/A
Frequency (Hz) 35800000 Hz N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation QAM16 N/A N/A N/A
Symbol Rate (Sym/sec) 5120000 N/A N/A N/A
Mini-Slot Size 128 N/A N/A N/A
Power Level (dBmV) 46.3 dBmV N/A N/A N/A
T1 Timeouts 0 N/A N/A N/A
T2 Timeouts 0 N/A N/A N/A
T3 Timeouts 0 N/A N/A N/A
T4 Timeouts 0 N/A N/A N/A