Cable Forum - 45 minutes on hold

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Sirius

23-07-2012 19:57

45 minutes on hold

I have just spent 45 sodding minutes on hold to Virgin Mobile customers services and never got through.

martyh

23-07-2012 21:10

Re: 45 minutes on hold

Quote:

Originally Posted by Sirius (Post 35455826)

I have just spent 45 sodding minutes on hold to Virgin Mobile customers services and never got through.

bet they still charged you 10p as well .

Peter_

23-07-2012 21:42

Re: 45 minutes on hold

Quote:

Originally Posted by Sirius (Post 35455826)

I have just spent 45 sodding minutes on hold to Virgin Mobile customers services and never got through.

You need to ring before 10am and even then the is a wait.:erm:

v0id	23-07-2012 23:30

Re: 45 minutes on hold

Quote:

Originally Posted by martyh (Post 35455848)

bet they still charged you 10p as well .

Unless they phoned from a Virginmedia line by dialing 150 ;)

martyh

23-07-2012 23:36

Re: 45 minutes on hold

Quote:

Originally Posted by v0id (Post 35455897)

Unless they phoned from a Virginmedia line by dialing 150 ;)

I think they still charge don't they ,it is Virgin Mobile CS sirius phoned not VM customer service , i could be wrong though

Sirius

24-07-2012 07:45

Re: 45 minutes on hold

Quote:

Originally Posted by martyh (Post 35455899)

I think they still charge don't they ,it is Virgin Mobile CS sirius phoned not VM customer service , i could be wrong though

It was straight to mobile customer service via the phone. Going to try again this morning

MovedGoalPosts

24-07-2012 10:36

Re: 45 minutes on hold

You mean staff don't have a hotline they can call. That's poor planning from VM :erm:

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