Cheaper collections for new customers
 

Comparing Virgin's various offers and my recent bills, it appears that my chosen services would be significantly cheaper if I were a new customer.
Virgin used to have a stated policy of not charging existing customers more than newcomers, and a couple of years ago I quoted the relevant page on the website and they reduced my charges. :)
Does that policy still apply or do I have to phone retentions and threaten to quit ?
If retentions call my bluff, would there be any adverse consequences if I terminated my contract and immediately signed up again in order to get a cheaper deal ?
I'd be grateful for any advice.

Re: Cheaper collections for new customers
 

The only thing I can say is that they wouldn't consider you a new customer until you'd been out of contract for a certain period of time, so you wouldn't be able to just cancel and then sign up straight away on a good deal. That said people report good things happen if youspeak to re retentions in a calm manner so I reckon you should give them a ring.

Re: Cheaper collections for new customers
 

Only ever called when out of contract but that said it looks as if my "deal" & the latest collections offer ( after the 6 months half price ) is the same £45 per month. So as long as that holds I have nothing to make a deal over. Unless - I get charged less than the normal price ,cut mine would work :p:

Re: Cheaper collections for new customers
 

You can ring up and switch onto a collections bundle at any time, the only thing you won't get is the 6 months half price bonus offered to new customers.

Re: Cheaper collections for new customers
 

Then don't bluff. I never have. I always state that "I have no intention of switching to any other supplier but can we see what can be done..." about the price I pay.

Oh, and new customers have always got the better deals; as you will have when you were a new customer. That's how they attract new customers :)

Re: Cheaper collections for new customers
 

Thanks everyone for your suggestions. One call to Customer Services, described what I could get as a new customer, asked what they could do. They agreed to give me the same deal as a new customer (without the introductory discount) and arranged for an engineer to call the day after tomorrow. Result. :)

@carlwaring
I have no objection to new customers receiving an introductory discount, but I see no reason why they should get a better deal than people who have stuck with Cabletron / NTL / VM through thick and thin. It seems that VM now recognise this, so all is well.

Re: Cheaper collections for new customers
 

See! Easy wasn't it. An not 'threats' requited :)

Which is all they do get. A special price for a year. Just like I got when I re-negotiated last month. This time next year I will do it again.

It's not like they didn't before. It's just up to the customer to call them rather than vice versa.

Re: Cheaper collections for new customers
 

If you do the legwork and there is a better deal elsewhere, don't bluff and actually switch.
It's just common sense :/

Re: Cheaper collections for new customers
 

It depends how much value you attach to convenience. I like the fact that all my services arrive on a single cable and are paid for with a single payment each month. And the VM network where I live seems to be fairly stable and robust. I'd be surprised if a combination of BT, BT Infinity and Sky could do any better.

Re: Cheaper collections for new customers
 

Of course, I never suggested otherwise.