Problem with audio on 3D films
 

We rented Puss in Boots 3D off Filmflex yesterday. The 3D works fine through our HD box, but there is no audio.
I went through a process of elimination.
Ordinary 3D channels such as Forgotten Planet and Invasion of the Giant Jellyfish work well with full 3D and audio.
I tried the same film on our TIVO ( not attached to a 3D TV) The audio worked fine.
I rebooted the HD box more than once. No change.
The box is attached to the 3D TV through HDMI. Audio is normally via fibre from the TV to a wall mounted bar system. I tried a scart connection to a different screen. No change. I can only assume the problem is with the HD box and only with On Demand 3D rentals.
I have checked with CS. They say there are no issues in my area. They have refunded the rental and have elevated the problem to a higher level technical team. (Resolution in 24hrs)

Any ideas on this problem folk?

Re: Problem with audio on 3D films
 

It's a long shot, but try changing the HDMI Audio Override setting.

Do you have a Samsung or Scientific-Atlanta V+?

Re: Problem with audio on 3D films
 

This fault was highlighted a couple of weeks ago, there is a problem with the mpeg audio, this should have been removed and re-encoded

Re: Problem with audio on 3D films
 

mpeg audio, you mean Virgin are renting out 3d studio releases with stereo audio? I wouldn't be happy about that.

Re: Problem with audio on 3D films
 

Thanks for the thought. I tried that but that is only if you are connecting from HD box to screen audio with optic cable.
It's a Samsung box.

---------- Post added at 15:54 ---------- Previous post was at 15:52 ----------

So, that affects HD boxes, but not TIVOs?

---------- Post added at 15:55 ---------- Previous post was at 15:54 ----------

It appears so - FilmFlex via Virgin.

Re: Problem with audio on 3D films
 

Actually it applies to both HDMI and optical. But anyway...

essjay's explanation sounds very plausible. Your TiVo is using the correctly-encoded Dolby audio but the V+ is using the silent MPEG. The question is why it didn't get fixed in your region.


I think essjay means it is encoded with both MPEG and Dolby tracks.

Re: Problem with audio on 3D films
 

So much for VM's 24 hour resolution of the problem. I just checked. No audio on the HD box.

So we could watch the movie on TIVO we have swapped the location of our boxes. We preferred the TIVO storage facility to be in another room.

We got a refund, but no resolution. Now I have to go through the frustration of explaining it all again.

Re: Problem with audio on 3D films
 

Why do you need to explain it again? You've watched it now (and for free :))

Re: Problem with audio on 3D films
 

:erm: I don't get you.

I was explaining that the issue has not been resolved after 24 hours even though CS assured me it would.

Re: Problem with audio on 3D films
 

Yes, I understand that, but do you really care now you have watched it on the TiVo?

Hopefully essjay can work some magic on it anyway.

Re: Problem with audio on 3D films
 

Unfortunately I am not back in th office until the 9th May ;)

Re: Problem with audio on 3D films
 

Yes I b@*!*y do care! I had to move the TIVO away where we prefer to keep it. Its big storage is perfect for the room that it was in. As soon as proper paid-for service is resumed will will swap the boxes over again. BTW they still haven't fixed it.

Re: Problem with audio on 3D films
 

After a bit of digging I have found there is an open fault ticket for this, ref F001955600. It is being worked on.

Re: Problem with audio on 3D films
 

Thanks. Can i follow that ref up anywhere on line?

Re: Problem with audio on 3D films
 

No, but I'll keep an eye on it for you.