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-   -   SD : Free TV service going?? (https://www.cableforum.uk/board/showthread.php?t=33685577)

Wild Oscar 13-02-2012 13:49
Free TV service going??
 
Do I remember reading somewhere that the free TV service (free with the phone line I mean) is going to be phased out shortly?

I'm just after some clarification?

Because if it goes I might as well ditch the phone line , and let go of the associated bundle deal , stick with the broadband and add in a mobile contract of some sort!

BenMcr 13-02-2012 13:58
Re: Free TV service going??
 
If it is, it won't be for those on it, only those that want to go on it.

Wild Oscar 13-02-2012 15:18
Re: Free TV service going??
 
Thanks Ben!

m419 13-02-2012 15:26
Re: Free TV service going??
 
That went ages to new customers, the minimum tv package now is M+. To be honest, it was just a way to get people to have a Virgin phone line and a way with competing with BT and TalkTalk who were not offering Digital TV with the phone service at the time. Also when this package started in 2007, Sky 1 and Sky News were not available! and also they want all customers to have Tivo, I don't think the M package would be very profitable if it was free.

Digital Fanatic 13-02-2012 21:14
Re: Free TV service going??
 
Quote:
Originally Posted by m419 (Post 35381285)
That went ages to new customers, the minimum tv package now is M+. To be honest, it was just a way to get people to have a Virgin phone line and a way with competing with BT and TalkTalk who were not offering Digital TV with the phone service at the time. Also when this package started in 2007, Sky 1 and Sky News were not available! and also they want all customers to have Tivo, I don't think the M package would be very profitable if it was free.
I think VM will try and pursuade customers who are still on it to move to M+. Only Customer relations can put someone on M, but even this may stop soon.

I suspect VM want customers to pay for their TV service to help them invest in it more.

m419 14-02-2012 15:24
Re: Free TV service going??
 
Quote:
Originally Posted by Digital Fanatic (Post 35381476)
I think VM will try and pursuade customers who are still on it to move to M+. Only Customer relations can put someone on M, but even this may stop soon.

I suspect VM want customers to pay for their TV service to help them invest in it more.
That is probably the main reason why the wanted rid of Analogue because freeloaders can/could just plug in and watch quite a few channels.

But, how retentions will do it is very clever!

They will offer the customer XL TV free for 2 or 3 months 'You can cancel at anytime' that old trick!

Then when the customer does, they will be put on the M+ package and be told they can't have the Free M TV package anymore.

BenMcr 14-02-2012 15:25
Re: Free TV service going??
 
Quote:
Originally Posted by m419 (Post 35381808)
They will offer the customer XL TV free for 2 or 3 months 'You can cancel at anytime' that old trick!

Then when the customer does, they will be put on the M+ package and be told they can't have the Free M TV package anymore.
If that happens then the agent isn't doing their job right

m419 14-02-2012 15:30
Re: Free TV service going??
 
But they are not lying or saying anything misleading unless the customer asks can I moved back onto the free M plus package at the end, and if the advisor says yes and you clearly can't, then that is when it is wrong.

Vodafone are terrible for this, especially if you have Stop the clock, they want rid of it and any customers who have it you get calls every month or so to try a different plan or additional minutes ect.... then when you agree they never mention that Stop the clock can't be retained.

BenMcr 14-02-2012 15:32
Re: Free TV service going??
 
Quote:
Originally Posted by m419 (Post 35381813)
But they are not lying or saying anything misleading unless the customer asks can I moved back onto the free M plus package at the end, and if the advisor says yes and you clearly can't, then that is when it is wrong.
Well yes, agents lying is always wrong

But, I would expect if it were the case that Virgin Media wouldn't allow customers to downgrade back to M, then it would part of the call for it to be proactively advised to the customer

m419 14-02-2012 15:40
Re: Free TV service going??
 
Quote:
Originally Posted by BenMcr (Post 35381814)
Well yes, agents lying is always wrong

But, I would expect if it were the case that Virgin Media wouldn't allow customers to downgrade back to M, then it would part of the call for it to be proactively advised to the customer
I've never been lied to by Virgin Media, but the secret 'No going back' as i mentioned above has happened to me when it was Telewest.

But as for lying, Vodafone agents have to be the worst, and its not the overseas ones either, its the UK based ones. They will do anything to sign you up to anything.

satellite-man 18-02-2012 23:33
Re: Free TV service going??
 
Quote:
Originally Posted by m419 (Post 35381285)
That went ages to new customers, the minimum tv package now is M+. To be honest, it was just a way to get people to have a Virgin phone line and a way with competing with BT and TalkTalk who were not offering Digital TV with the phone service at the time. Also when this package started in 2007, Sky 1 and Sky News were not available! and also they want all customers to have Tivo, I don't think the M package would be very profitable if it was free.
imo its pointless anyways, its virtually the same as Freeview

---------- Post added at 22:33 ---------- Previous post was at 22:31 ----------

Quote:
Originally Posted by m419 (Post 35381817)
I've never been lied to by Virgin Media
you'v been very lucky then hey :o:


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