confused on pricing for upgrade
 

all these adverts recently are a bit confusing. they state a one off fee but have no info on any price differences - i have 20M on the old modem.
what can i upgrade to without paying extra?
although i assume there will be a one off fee for the hub.

cheers

Re: confused on pricing for upgrade
 

To be honest the reason there isn't a price, is the difference depends on the bundle you are on now.

It would be Customer Services that can give you your options, although you might want to check when your speed increase is coming at www.virginmedia.com/doublespeed as it may give you the increase you want

Re: confused on pricing for upgrade
 

but i don't have superhub so will i miss out on the increase when it happens?
is it better to switch to the hub now in preparation if i can do it at minimal cost?

Re: confused on pricing for upgrade
 

If you don't currently have a superhub, there will be, at the very "minimum", a £30 one-off "activation fee" for them to send you a superhub.

I say "minimum" in quotes because if you search these forums, there are people who have managed to persuade them to send the superhub for less or even free, but those seem to be very few and far between.

A superhub is currently required for all products 30MB or upwards.

Re: confused on pricing for upgrade
 

Virgin will contact you nearer your upgrade to arrange to get a SuperHub for free if you need one.

Re: confused on pricing for upgrade
 

i might wait then - i'm fine on 20M for now.

Re: confused on pricing for upgrade
 

That's what I'm doing, there's not much 'value' imho in upgrading to 30Mb or 50Mb before the eventual free upgrades (April-July for me) especially if you're like me and trying to keep costs down!

Re: confused on pricing for upgrade
 

If I was in a uncongested area anbd a heavy peak user the 50mbit has value in the "no STM", but my current situation which is I dont really use enough during peak and that speeds tend to drop to STM levels anyway it isnt worth it for me.

Re: confused on pricing for upgrade
 

Yes, I'm on 20Mb with the Ambit modem. My understanding from the email I got is that Virgin upgrade me to 60Mb and give me the Superhub free, and no change to my monthly bill. I wonder though if they will then say that is the start of a new 12mth or 18mth contract. Currently I am well out of contract and could cancel with 1 mth notice without penalty if I chose to.

Re: confused on pricing for upgrade
 

No it won't be a new contract for the speed uplift