Salford UBRS + Superhub upload
 

When I signed up to VM there was a problem with the Superhub and the UBRs used in Salford resulting in the upload unable to surpass over 1Mbit even though the profile was set to 5Mbit..

Can anyone confirm this problem is fixed and if it is, how I go about getting VM to reactivate my superhub..

Reason I ask is my VMNG300 is starting to experience crashes, it will randomly hang and require a reboot to come back online.

Re: Salford UBRS + Superhub upload
 

Anyone? :(

Re: Salford UBRS + Superhub upload
 

The superhubs got a modem mode now which possibly makes your first query superfluous.

Sorry no idea on re-activation although if it has been deactivated for a long time it may no longer be on the system and you will need to be sent a new one.
Either way a call to TS may be required. :(
Good luck with all that if you get India. :(

Re: Salford UBRS + Superhub upload
 

I don't know how modem mode will help when it was the actual modem in the Superhub that was having a conflict with the UBR (So the engineer said)

It wasn't that the Superhub couldn't handle the speed, It was a configuration mismatch that resulted in the SH unable to upload faster than 1Mbit/2Mbit.. :(

I really don't want to get the SH activated and find my upload is running at half speed

Re: Salford UBRS + Superhub upload
 

Only another shub user on the same package on your UBR can give you a definitive answer :( Other than that the only way I see is to get it activated and see for yourself.

I mention modem mode because reports indicate it is solid. As far as I know, I have seen no reports of the issue you describe by anyone using modem mode. Indeed I have not seen any reports on the issue you describe for quite some time but that is not to say it has been rectified.

Re: Salford UBRS + Superhub upload
 

Hmm understood, If I get the Superhub activated and it has the same problem - can I get the modem reactivated or will it be a big problem?

Re: Salford UBRS + Superhub upload
 

Can confirm that the Superhub reaches maximum upload speed now and the above issue isn't a problem.

Re: Salford UBRS + Superhub upload
 

That's good to hear. :)