Can you see something wrong here? *Video*
 

http://www.youtube.com/watch?v=wEgv6...4NCTIdZEFw0yAy

I know its long , you can skip into the tests if you need to , which start from 1 minutes onwards. Its basically me pinging servers i play on and random uk based web address's to prove theres something wrong with my latency.

Re: Can you see something wrong here? *Video*
 

Clearly you've issues, however if your port isn't reaching Virgin's thresholds for upgrade they won't care.

Re: Can you see something wrong here? *Video*
 

Can you explain what that means to someone who isn't greatly networking minded? =D

Re: Can you see something wrong here? *Video*
 

Yes.

You share bandwidth with a number of other people, if too many people are using bandwidth at the same time it causes the higher pings you see.

Virgin don't class pings being higher than expected as an issue, they strictly go by criteria based around load on a port over a weekly period.

If your port, the bandwidth you share, isn't busy enough to break their limits they won't accept it as a fault.

Re: Can you see something wrong here? *Video*
 

Ah i see , the engineer mentioned i was plugged into the fastest port or something at the box in my street , if i asked to switch ports would that make a difference? Im not all that interested in the speed , id rather have a more stable ping that anything else.

Re: Can you see something wrong here? *Video*
 

There is no fastest port in the box in your street, it's not that simple sadly.

Re: Can you see something wrong here? *Video*
 

Hmm ok , well virgin at the moment seem to be bending over backwards to help , they are sending out the head engineer for my area , apparently hes the man responsible for training up all the other technical engineers that come out to you , that was the pick up up line from the manager i spoke to , to get me thinking this was all going to get resolved.

Is there anything i can do or show this engineer? Because it sounds like there just sending someone out to confirm this fault doesn't exist so they can shut down the work order , but i was assured this guy knows what hes doing/talking about.

If what your saying is true , is it pointless for this guy to even come out? Or is there something he can do here in my property to sort it?

Thanks for the responses by the way , very informative.

Re: Can you see something wrong here? *Video*
 

our ping are within the acceptable levels for virign so they wont do anything not saying there ainta problem jsut virgin wont do anything about yoru ping only speed

Re: Can you see something wrong here? *Video*
 

How exactly is it within acceptable levels? :/ Games aren't player-able due to the latency being so erratic , at the end of the day if it was 'acceptable' , then gaming wouldn't be a issue , and lets face it almost all virgin media customers game on there connections in some form or another.

Your basically telling me virgin media dont give a stuff about online gamers and only care about the speeds they give there customers.

Re: Can you see something wrong here? *Video*
 

they care about all cusotmer if they didnt they be idiots

your misudnerstnading me it is acceptable ping ot them but it aint fora a online game, ive not once said it fine i just saying it within acceptable levels for virgin but im going to watch the video again make sure my eyesight is reading right then ill reply again as i must admit reading jsut now is pretty poor screen blurry probally cause i dnt have my glasses on

i have feeling im wrong on what yoru pings where

---------- Post added at 20:44 ---------- Previous post was at 20:41 ----------

some of the servers you are pinging i dnt know where there located so i cant comment on them if there all uk based server yes the pings over 80 are bad

but the rest i was right it was about 50-60 and allow high they dnt see that as really unacceptable

what is you pign result to bbc out of curiosty not sure if you did it the video was long and i was trying to jump it

Re: Can you see something wrong here? *Video*
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Pillz>ping -t www.bbc.co.uk

Pinging www.bbc.net.uk [212.58.246.90] with 32 bytes of data:
Reply from 212.58.246.90: bytes=32 time=15ms TTL=54
Reply from 212.58.246.90: bytes=32 time=14ms TTL=54
Reply from 212.58.246.90: bytes=32 time=15ms TTL=54
Reply from 212.58.246.90: bytes=32 time=16ms TTL=54
Reply from 212.58.246.90: bytes=32 time=29ms TTL=54
Reply from 212.58.246.90: bytes=32 time=26ms TTL=54
Reply from 212.58.246.90: bytes=32 time=47ms TTL=54
Reply from 212.58.246.90: bytes=32 time=39ms TTL=54
Reply from 212.58.246.90: bytes=32 time=30ms TTL=54
Reply from 212.58.246.90: bytes=32 time=23ms TTL=54
Reply from 212.58.246.90: bytes=32 time=17ms TTL=54
Reply from 212.58.246.90: bytes=32 time=20ms TTL=54
Reply from 212.58.246.90: bytes=32 time=19ms TTL=54
Reply from 212.58.246.90: bytes=32 time=231ms TTL=54
Reply from 212.58.246.90: bytes=32 time=41ms TTL=54
Reply from 212.58.246.90: bytes=32 time=19ms TTL=54
Reply from 212.58.246.90: bytes=32 time=20ms TTL=54
Reply from 212.58.246.90: bytes=32 time=107ms TTL=54
Reply from 212.58.246.90: bytes=32 time=21ms TTL=54


If i kept it running the ping would spike over 150 every 7 seconds.

Re: Can you see something wrong here? *Video*
 

oh without a doubt you havea issue and your over the therehold for what even virgin deem acceptable i can tell looking at some of the things you done in teh video your pretty well up on computers do you know all the different tests to run for virgin then you can post all teh results on there forum and one the support staff shoudl reply by tomorrow

if you dnt knwo all of them i can tell oyu the tests and i pretty confident you know how to run them

Re: Can you see something wrong here? *Video*
 

Well thanks for watching the video and acknowledging it , i hope something gets done to fix it to be honest , if not ill have to switch ISPS.

Re: Can you see something wrong here? *Video*
 

virgin have a strange idea that utilisation needs to be over 90% for at least 10% of a 7 day period (think i got the numbers right) before utilisation is considered "high" enough for escalation, stupid really as anything around 70% and above can cause degradation of service

Re: Can you see something wrong here? *Video*
 

Just clicked your sig , doing one of those tests now.

---------- Post added at 23:41 ---------- Previous post was at 22:29 ----------

http://www.thinkbroadband.com/ping/s...07-01-2012.png

Thats how it looks so far