Decided to come back..
 

As good as my sky's unlimited package is, the upload speed is just not high enough for 4 people sharing the same internet connection

I went to the site a few times to see if they were running any deals, but the 100mb package always seemed to cost a fortune (Setup fee and activation fee etc), so put it off

Then I got a call today from Virgin from a nice lady saying they'd noticed I'd gone through the order process (...eh? how? heh) and hadn't finished

I said it was primarily because of the setup fee etc and given how I still have the equipment here, it seemed extortionate (sp)

So she made me a deal which I accepted, as I'm a returning customer, they aren't going to charge either the setup fee OR the activation fee, which I thought was great.

Still wonder how they knew I'd gone through the order process though hehe

Re: Decided to come back..
 

What harm how they knew as long as you got a good deal and run like hell with it. :D:D:D

Re: Decided to come back..
 

I think I was still logged in under my old ID, that's probably how, heh

But yea, it was a good deal.....verbally anyways, I just hope it's legit! :P

Re: Decided to come back..
 

If you completed any details on the forum, it would of saved, its a marketing tool ..

Re: Decided to come back..
 

Check your bill afterwards. LOL.

Re: Decided to come back..
 

Lol, was thinking the same :P

I still can't understand why they need an engineer to come out, simply to plug in a superhub

I did say to her that I already have the superhub and can simply plug it in, but she said it had to be done by an engineer.

Re: Decided to come back..
 

Your Superhub is probably no longer in the inventory so it would be easier just to get a new one fitted and I expect they just want to ensure its working correctly as you are a returning customer.

Re: Decided to come back..
 

Maybe the DOA rate is the same as when I got one - the first one didn't work so the installer called his mate. The one he brought didn't work either so they called their supervisor to bring another. Simple plug-it-in job took around 3 hours in all and involved 3 blokes.

They probably want to check the power levels are correct if it's been a while since you last had service.

Re: Decided to come back..
 

I've seen a few websites do this, autotrader use a similar thing, if you half fill out a form, but don't submit it still records. I've implemented it into a couple websites. I'm guessing they somehow combine that with old records or something.

Re: Decided to come back..
 

If you don't enter your contact details they wont contact you .. a name and a phone number is all that's needed.

Re: Decided to come back..
 

Hurrah!

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