Regular drops for short periods
 

I have started experiencing regular drops on our virgin media cable. The down time can last anywhere up to 10 seconds. Often when it happens windows does not recognize the connection has dropped and some programs will remain connected. It is however enough to disconnect game servers and stop browsers from working.
I am new here so I am not sure what information you need. Here is the event log after the last drop.

Sun Jan 01 19:43:22 2012 Sun Jan 01 19:43:22 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...

Sun Jan 01 17:49:52 2012 Sun Jan 01 17:49:52 2012 Warning (5) DHCP RENEW WARNING - Field invalid in response

This two logs appear at least once a day, our connection drops once a day quite often more.
Any help would be great, thanks.

Re: Regular drops for short periods
 

please post up power levels, 192.168.100.1... login (defaults are username: admin - password: changeme)... advanced settings below the 3 boxes... connection tab... copy and paste or print screen.

and is your VM Hub running the wireless network too? if so,

download inSSIDer onto a wireless capable device such as a laptop which connects wirelessly. Run the program downloaded above and let it search for all networks within reach of you.

Note the channel numbers each network uses, they will range from 1-13 then set your Hubs wireless network to use a channel that is not in use. Don't leave the Hubs wireless channel as auto, it sucks. 192.168.100.1... login... advanced settings below the 3 boxes... wireless settings.

Re: Regular drops for short periods
 

Hi thanks for the reply ill look at the channels now as for power levels.


Downstream Lock : Locked
Downstream Channel Id : 181
Downstream Frequency : 298750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 17.2 dBmV
Downstream SNR :

Upstream Lock : Locked
Upstream Channel ID : 1
Upstream Frequency : 45800000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 5120 Ksym/sec
Upstream transmit Power Level : 28.7 dBmV
Upstream Mini-Slot Size : 4

Thanks again.

*Edit there is only one other network in range and we don't clash channels.

Re: Regular drops for short periods
 

You need an engineer so call tech support on either 151 from a Virgin Media phone line or 0845 454 1111 from any other phone.

Re: Regular drops for short periods
 

Thanks for your help, ill give them a ring.