New Tivo installation but he (engineer) took the V+
 

Hi all. I had a Tivo installed a couple of weeks ago! The engineer was very efficient and was gone within an hour! He also took my V+ box! Could I have made use of the box and should he have taken it or should he have left it with me?? If it was of no use to me then I'm not all that bothered but if i could have used the box in another room the I'm well miffed!!

Thanks for any info\suggestions!! :erm:

Re: New Tivo installation but he (engineer) took the V+
 

Hello,

The V+ would be no use to you unless you pay VM for multiroom. The engineers have to take it away as all VM equipment remains their property.

Hope that helps

Re: New Tivo installation but he (engineer) took the V+
 

Thanks - quicker than the engineer!!!

Re: New Tivo installation but he (engineer) took the V+
 

No problem, I hope you're enjoying your TiVo.

Re: New Tivo installation but he (engineer) took the V+
 

I take it the free multiroom offer for people upgrading to tivo has ended then (XL TV).

Re: New Tivo installation but he (engineer) took the V+
 

I think if you are on XL TV you can keep your V+ box for multiroom?

Re: New Tivo installation but he (engineer) took the V+
 

Yes and i got the free mulitroom offer in November. I think still think it exists. One of the Virgin Media staff on this forum should know the answer.

Re: New Tivo installation but he (engineer) took the V+
 

Did I even say you couldn't get it in November or it finished in November??? :rolleyes:

Re: New Tivo installation but he (engineer) took the V+
 

Errmm i think u will find he was replying to my post :rolleyes:

Re: New Tivo installation but he (engineer) took the V+
 

Hi

i upgraded to Tivo on 13th dec and got the free multi-room offer with the V+

also got free installation, free activation, Christmas comes early lol

Juliex

Re: New Tivo installation but he (engineer) took the V+
 

Then why did he quote my post and not yours ;)

Re: New Tivo installation but he (engineer) took the V+
 

Sorry my mistake. I meant to quote daggman post.

Re: New Tivo installation but he (engineer) took the V+
 

As I understand it, if you ask for the old box to be moved when you book the installation, it is put on the job sheet and that's what the engineer does. I didn't know that originally, but phoned VM ahead of installation and got them to add it to the job sheet. V+HD box moved to other room, no fuss, no multiroom charge. :)

Re: New Tivo installation but he (engineer) took the V+
 

When I had my TiVo installed earlier in the year, I didn't have to ask - they phoned me and offered free multiroom. They didn't put this on the installer's job sheet though, but he was very helpful and made a few phone calls to sort it out :)