Problem Connecting To Internet With New Router
 

Apologies if this is a very basic enquiry, but I am having problems connecting a new wireless router to the internet.

I have a wired Virgin Media Modem and my own wireless router. My main PC is connected to my router by ethernet cable. I have had the router for over 5 years now and the wireless is failing so I have bought a new wireless router. I am following the instructions on the setup wizard that came with the router and it says I need to input my ISP details as follows:
Username
Password
DNS (Name) Primary & Secondary (if applicable)

1. Is my username the first part of my primary email address or the whole email address or something else

2. Is my password my primary email address password or something else

3. Do I need the DNS details?

Thanks advance for your help.

p.s. CS said I needed to contact the Router manufactures helpline (Buffalo) for help. But what would they know about the VM settings

Re: Problem Connecting To Internet With New Router
 

Dynamic everything and no log on... Vm uses the modem to log you on ...

Re: Problem Connecting To Internet With New Router
 

Sorry what do you mean "Dynamic everything"?

Re: Problem Connecting To Internet With New Router
 

You need to power off the modem when you connect or change the device directly connected to it, i.e. the router.

Assuming that you have a cable router, not an ADSL one that won't work with cable modems, there is no requirement for a password or user. The modem is the bit linked to the Virgin Media Network and uses it's own means to authenticate to the ISP. Your router should be automatically (dynamically) issued the necessary IP connection info needed to connect to the modem and router.

Re: Problem Connecting To Internet With New Router
 

daft question are you sure ita cable router as it sounds like adsl one, but turn the modem off for 10 second then turn it on, then after the modem have finished the reboto sqeunce turn the router on, generaly the modem will be fully rebotoed with 1 minute.

dynamic means teh modem automatically gives teh rotuer the settings you dnt need to put themin

Re: Problem Connecting To Internet With New Router
 

What router has you purchased?

Re: Problem Connecting To Internet With New Router
 

It's a Buffalo WHR-HP-G300N

Says it's Wireless N High Power Router and Access Point.

---------- Post added at 22:21 ---------- Previous post was at 22:18 ----------

I have already tried powering everything off and then turning on modem,router and pc in that order and it won't connect.

If I do the same power off power on sequence and reconnect me old router I get a connection again

Re: Problem Connecting To Internet With New Router
 

its differentila a cable rotuer i suspect ita fault witht eh rotuer since yoru old one works you will need to contact buffalo or the supplier