Cable Forum - 100M Internet Packet Loss

Hey guys, I have had enough I have just sent this email to the CEO of VM.

Quote:

Hi Neil.

I have been a customer with VirginMedia for close to 8 years now. I have recently moved house, and since then I have had problems with your Internet connection.

My connection is extremely unstable and I'm getting crazy packet loss during peak time. I am on the 100mb connection and have the XXL TV and the XL Phone too

My details are:-

SECRET!!!!!

I have had an engineer out to my property twice now and both times the problem does not get fixed.

I know the problem is due to an overpopulated network causing massive packet loss issues! Virgin need to upgrade their whole infra-structure. I'm currently being charged for a service which is not as it should be.

I feel this needs resolving in ASAP as I'm spending Â£80 a month with you.

Here is examples of this (the red bars on graph from the top shows lost packet data on my connection)
Take from thinkbroadband.com

1st Dec
http://www.thinkbroadband.com/ping/s...01-12-2011.png

2nd Dec
http://www.thinkbroadband.com/ping/s...02-12-2011.png

3rd Dec
http://www.thinkbroadband.com/ping/s...03-12-2011.png

4th Dec
http://www.thinkbroadband.com/ping/s...04-12-2011.png

5th Dec
http://www.thinkbroadband.com/ping/s...05-12-2011.png

6th Dec
http://www.thinkbroadband.com/ping/s...06-12-2011.png

7th Dec
http://www.thinkbroadband.com/ping/s...07-12-2011.png

8th Dec
http://www.thinkbroadband.com/ping/s...08-12-2011.png

I do feel that it is totally unfair to be charging me for a service which to be frank is not what it should be.

Please can you get this resolved for me in a timely manner.

Kind Regards
Lee Bryan