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-   Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)
-   -   Increasing packetloss and ping (https://www.cableforum.uk/board/showthread.php?t=33683177)

buckleb 29-11-2011 21:52
Increasing packetloss and ping
 
I'm in the Crawley area and my connection is suffering from high packet loss and high (and increasing) ping.

Is this a local issue or more widespread?

http://www.thinkbroadband.com/ping/s...29-11-2011.png


The service status page just gives me a 'We're sorry this isn't the page you wanted' error message!

jimgors 29-11-2011 21:54
Re: Increasing packetloss and ping
 
http://www.thinkbroadband.com/ping/s...848e5aeb7.html

dunno but it's bad

https://www.cableforum.co.uk/images/...2012/01/60.png

Skie 29-11-2011 21:58
Re: Increasing packetloss and ping
 
Mine looks quite pretty:

http://www.thinkbroadband.com/ping/s...29-11-2011.png

thenry 29-11-2011 21:59
Re: Increasing packetloss and ping
 
got a call back buck and then got cut off! the guy wanted to login and start toying with my settings, no chance dude.. its the network. apparently everythings fine, all faults fixed.

Skie 29-11-2011 22:08
Re: Increasing packetloss and ping
 
Still plenty of packetloss, so not exactly "fixed".

thenry 29-11-2011 22:17
Re: Increasing packetloss and ping
 
what are you fellas getting via speedtests?

my down is 4Mb but up is somewhat maxing out

buckleb 29-11-2011 22:24
Re: Increasing packetloss and ping
 
Quote:
Originally Posted by thenry (Post 35337471)
what are you fellas getting via speedtests?

my down is 4Mb but up is somewhat maxing out
2.1Mb - 30.2Mb download, but generally stable upload of around 4.7Mb.

My 50Mb connection is normally very consistent (consistently good that is!).


I get upgraded to 100Mb tomorrow... that'll be fun!

thenry 29-11-2011 22:37
Re: Increasing packetloss and ping
 
Quote:
Originally Posted by buckleb (Post 35337473)
2.1Mb - 30.2Mb download, but generally stable upload of around 4.7Mb.

My 50Mb connection is normally very consistent (consistently good that is!).


I get upgraded to 100Mb tomorrow... that'll be fun!
yeah our area wasn't bad until this kicked off, pings improved recently too. offshore wont call back I guess, they haven't got a clue about the fault.

jimgors 29-11-2011 22:46
Re: Increasing packetloss and ping
 
i have 9mb on speedtest instead of 50

thenry 29-11-2011 23:32
Re: Increasing packetloss and ping
 
seems like its sorted, pings have improved and down and up seems to be maxing out. buck can you test mate and anyone else in crawley or anywhere else

pooper 30-11-2011 01:12
Re: Increasing packetloss and ping
 
Not sure if this is related, but my connection has been pretty shocking recently (streaming from Youtube/iPlayer is impossible)

Code:
Tracing route to youtube-ui.l.google.com [74.125.230.129]
over a maximum of 30 hops:
  0  Home-PC [192.168.1.7]
  1  10.14.252.1
  2  popl-core-1b-ae3-3132.network.virginmedia.net [80.1.171.113]
  3  popl-bb-1b-as2-0.network.virginmedia.net [213.105.174.238]
  4  manc-bb-1a-as3-0.network.virginmedia.net [62.252.192.157]
  5  manc-bb-1b-ae0-0.network.virginmedia.net [62.253.187.178]
  6  tele-ic-3-ae0-0.network.virginmedia.net [212.43.163.70]
  7  138-14-250-212.static.virginmedia.com [212.250.14.138]
  8  209.85.255.175
  9  209.85.251.58
 10  lhr14s02-in-f1.1e100.net [74.125.230.129]

Computing statistics for 250 seconds...
            Source to Here  This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                          Home-PC [192.168.1.7]
                                9/ 100 =  9%  |
  1  ---    100/ 100 =100%    91/ 100 = 91%  10.14.252.1
                                0/ 100 =  0%  |
  2  13ms    17/ 100 = 17%    8/ 100 =  8%  popl-core-1b-ae3-3132.network.virginmedia.net [80.1.171.113]
                                0/ 100 =  0%  |
  3  15ms    16/ 100 = 16%    7/ 100 =  7%  popl-bb-1b-as2-0.network.virginmedia.net [213.105.174.238]
                                0/ 100 =  0%  |
  4  23ms    13/ 100 = 13%    4/ 100 =  4%  manc-bb-1a-as3-0.network.virginmedia.net [62.252.192.157]
                                0/ 100 =  0%  |
  5  24ms    14/ 100 = 14%    5/ 100 =  5%  manc-bb-1b-ae0-0.network.virginmedia.net [62.253.187.178]
                                0/ 100 =  0%  |
  6  28ms    14/ 100 = 14%    5/ 100 =  5%  tele-ic-3-ae0-0.network.virginmedia.net [212.43.163.70]
                                0/ 100 =  0%  |
  7  29ms    13/ 100 = 13%    4/ 100 =  4%  138-14-250-212.static.virginmedia.com [212.250.14.138]
                                0/ 100 =  0%  |
  8  31ms    9/ 100 =  9%    0/ 100 =  0%  209.85.255.175
                              10/ 100 = 10%  |
  9  ---    100/ 100 =100%    81/ 100 = 81%  209.85.251.58
                                0/ 100 =  0%  |
 10  23ms    19/ 100 = 19%    0/ 100 =  0%  lhr14s02-in-f1.1e100.net [74.125.230.129]

Trace complete.


------------------------------------------------------------------------------

Tracing route to resolver1.opendns.com [208.67.222.222]
over a maximum of 30 hops:
  0  Home-PC [192.168.1.7]
  1    *        *    10.14.252.1
  2    *        *    popl-core-1b-ae3-3132.network.virginmedia.net [80.1.171.1
13]
  3  popl-bb-1b-as2-0.network.virginmedia.net [213.105.174.238]
  4  popl-bb-1a-ae0-0.network.virginmedia.net [213.105.174.229]
  5  195.50.91.69
  6  ae-2-52.edge4.London1.Level3.net [4.69.139.106]
  7  195.50.122.86
  8  resolver1.opendns.com [208.67.222.222]

Computing statistics for 200 seconds...
            Source to Here  This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                          Home-PC [192.168.1.7]
                              13/ 100 = 13%  |
  1  ---    100/ 100 =100%    87/ 100 = 87%  10.14.252.1
                                0/ 100 =  0%  |
  2  12ms    13/ 100 = 13%    0/ 100 =  0%  popl-core-1b-ae3-3132.network.virginmedia.net [80.1.171.113]
                                3/ 100 =  3%  |
  3  15ms    21/ 100 = 21%    5/ 100 =  5%  popl-bb-1b-as2-0.network.virginmedia.net [213.105.174.238]
                                0/ 100 =  0%  |
  4  16ms    22/ 100 = 22%    6/ 100 =  6%  popl-bb-1a-ae0-0.network.virginmedia.net [213.105.174.229]
                                0/ 100 =  0%  |
  5  13ms    19/ 100 = 19%    3/ 100 =  3%  195.50.91.69
                                0/ 100 =  0%  |
  6  15ms    16/ 100 = 16%    0/ 100 =  0%  ae-2-52.edge4.London1.Level3.net [4.69.139.106]
                                1/ 100 =  1%  |
  7  24ms    29/ 100 = 29%    12/ 100 = 12%  195.50.122.86
                                0/ 100 =  0%  |
  8  13ms    17/ 100 = 17%    0/ 100 =  0%  resolver1.opendns.com [208.67.222.222]

Trace complete.

SwgLee 30-11-2011 06:10
Re: Increasing packetloss and ping
 
Web was all but unusable last night from 6pm -10pm in Hertfordshire.
Same this morning at 6am.

Nothing from Virgin, no area faults reported, nothing on thier web page to say any issues. If its the same tonight when i get home from work, ill be looking at changing provider

buckleb 30-11-2011 07:35
Re: Increasing packetloss and ping
 
It looks like the bump sorted itself around 11:30pm (by which time I'd hoofed it up to bed :))

[img]Download Failed (1)[/img]

buckleb 30-11-2011 09:39
Re: Increasing packetloss and ping
 
Just clarify, the packetloss this morning (shown above) was my 50Mb -> 100Mb upgrade.

I didn't realise that the monitor snapshot also updated in real time :)

soup dragon 30-11-2011 10:43
Re: Increasing packetloss and ping
 
can anyone explain this?

Code:
|------------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                        |

|                      Host                  -  %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------------|------|------|------|------|------|------|

|                            10.108.48.1    -    0 | 1504 | 1504 |    5 |  17 |  85 |    7 |

|cosh-core-1b-ae1-996.network.virginmedia.net    -  15 |  961 |  825 |    0 |  16 |  60 |    7 |

|glfd-bb-1b-ae4-0.network.virginmedia.net    -  47 |  525 |  280 |    0 |  22 |  166 |  29 |

|glfd-tmr-1-ae5-0.network.virginmedia.net    -  44 |  550 |  311 |    0 |  20 |  97 |  25 |

| tcl5-ic-1-as0-0.network.virginmedia.net    -  90 |  330 |  36 |    0 |  17 |  80 |  12 |

|                          212.58.239.249    -  87 |  337 |  45 |    0 |  26 |  245 |  10 |

|                          212.58.238.133    -  96 |  313 |  15 |    0 |  16 |  31 |  11 |

|          virtual-vip-231.thdo.bbc.co.uk    -    0 | 1504 | 1504 |  11 |  22 |  84 |  20 |

|______________________________________________________|______|______|______|______|______|______|

  WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
is it worth ringing VM or will i get fobbed off as everybody else seems to have been on the VM forums?
My speeds are fine its just the packet loss that is making BF3 unplayable.


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